Travel Operations Specialist

GetSetYo Technology Labs Private Limited; Bengaluru; On-site; INR 334,800 - 558,000; Full time

Job summary

A dynamic travel tech startup based in Bengaluru is looking for an engaged individual to join their sales and operations team. This role requires expertise in converting travel intensions into actual bookings while providing exceptional customer support. Ideal candidates will possess experience in the travel industry, excellent written English communication skills, and a metrics-driven approach. The company promises a meritocratic culture with rapid growth opportunities.

Qualifications

• Experience in a travel ops role is preferred.
• Proficiency in working with CRM and Excel/Google Docs.
• Strong written communication skills in English are essential.

Responsibilities

• Handle customer leads and convert them into bookings.
• Work closely with the sales team on ticketing and bookings operations.
• Identify and source the best rates from suppliers.

Skills

Experience of working in travel industry in ops role

Experience of working on CRM, Excel/Google Docs

Good written English communication skills

Experience with using GDS (Amadeus/Saber etc.)

Good at getting stuff done, organized, and accountable

Tools

GDS (Amadeus/Saber etc.)

CRM software

Job description

We are a Travel Tech Startup, based out of Bengaluru, with a highly experienced founding team hailing from Institutions such as IIT Delhi, ISB and companies such as MakeMyTrip, Flipkart, Zomato, Ola, PhonePe just to name a few. We are here to build a huge buiness and significantly change the experience of Indian traveller.

About the role

Sales and operations team makes the business happen. They convert an intent to travel, to actual bookings and take care of supporting the customers through their journey as well. The team works closely with channel teams, product and analytics teams to ensure all inquiries are catered to with high quality and expert help. You would truly become an expert in the Travel Industry (Flights, Hotels, Activities, Local Sightseeing) in this role.

This role at GetSetYo is best suited for candidates who are ambitious and want to grow super fast. We are a small company on a fast growth path so candidates who join now will grow at the same rapid speed in terms of levels and charter. You will get to work in a tech-driven company, and a meritocratic & healthy culture where employees are cared for and rewarded for their efforts and performance. There is no place for politics or favouritism here.

Responsibilities

Your focus would either be on sales or operations, though you could also be taking responsibility across sales and operations.

Sales: You would be handling customer leads and converting them into bookings. You would understand traveller requirements, and create suitable customized itinerarities and curated accommodation and activity options. You would become expert in one or more international or domestic destinations. You would also be creating inspiring content and media to promote travel products.

Operations: You would work closely with the sales team. You would be responsible to identify and source the best rates from the suppliers, and also own ticketing and bookings related business operatons. You would take pricing decisions so that company offerings are competetive and viable.

Skills Required

• Experience of working in travel industry in ops role.
• Experience of working on CRM, excel/google docs, and in a metric-driven environment.
• Good written English communication skills. For sales role, spoken English communication is also required.
• Experience with using GDS (Amadeus/Saber etc.), Hotel channel managers, B2B supplier portals, Bed Banks or DMCs.
• Good at getting stuff done, organized, and accountable

Preferred but not necessary skills

• IATA Certification
• Experience working in an online travel company