Operations Intern - 6 months/PPO

Travclan; New Delhi; Sur place; INR 279 000 - 335 000; Plein temps

Avantages offerts par ce poste

Stipend 25k–30k INR per month

Delhi office in Connaught Place

Startup exposure and fast growth

Résumé du poste

Travclan, a B2B travel tech startup, invites you to join a fast-growing team in Delhi for a 6-month internship. You will handle bookings, coordinate with suppliers, and ensure smooth post-booking operations, while learning the end-to-end travel commerce flow.

You will work directly with founders, gain hands-on experience in supplier management, customer service, and payments, and enjoy a high-ownership role in a no-nonsense culture.

Qualifications

• Must be customer-centric and solution-focused.
• Strong communication and relationship-building skills.
• Good negotiation abilities with suppliers and clients.
• Structured problem-solving with attention to detail.
• Willingness to learn and adapt in a fast-paced startup.

Responsabilités

• Handle all bookings and business operations related work.
• Coordinate with suppliers to ensure timely queries and post-booking tasks (confirmations, vouchers).
• Ensure timely payments to suppliers and deliveries to customers.
• Effectively manage feedback and escalations from customers and vendors.
• Complete agent KYC regularly and maintain records.

Connaissances

Customer-centric

Client communication

Negotiation

Problem solving

Ownership

Eagerness to learn

Description du poste

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to- ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.

Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!

What is on Offer

• Work with a young & passionate team to excel and make an impact
• Work closely with the founders
• Fast Career Growth with fast appraisals and fast salary increase
• Super passionate team with deep conviction which has stayed together during covid.
• Very high ownership role in a fast paced environment
• Great Culture -> No hierarchy / politics nonsense guaranteed!

About us

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

• Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
• Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Job Requirements

• Handling all bookings and business operations related work
• Closely working with the suppliers in ensuring timely revert on queries & smooth post booking operations such as booking confirmations, sharing vouchers etc.
• Ensuring timely payments to suppliers and deliveries to customers.
• Effectively managing feedback and escalations from customers and vendors.
• Regular and timely completion of agent KYC

Desired Candidate Profile

• Ethical, hardworking, and 'passionate about startups' mindset
• Excellent structured problem-solving ability
• Good understanding of different business verticals
• Disciplined & Process Oriented
• Presence of Mind
• Willing to learn more
• Is available for 6 months

Stipend:

Starts at INR 25000 and can go upto INR 30000 by the end of 6 months.

1st Month- INR 25000

2nd Month- INR 25000

3rd Month- INR 25000

4th Month- INR 30000

5th Month- INR 30000

6th Month- INR 30000

Check if you fit in the role-

You Must-

• Be Customer-Centric
• Enjoy speaking to clients on call
• Have high ownership to complete your work
• Be good at negotiating with suppliers
• Improve business acumen

You Want to-

• Improve business acumen

This role is not ideal for someone who is-

• not comfortable with tight timelines/targets
• not disciplined to sit and work
• not good at resolving customer queries or escalations
• not comfortable with long working hours i.e. 10 - 12 hours daily
• not excited about working on Saturdays (6 days a week)
• Office Location- Connaught Place, Delhi
• Work Timings -You are considering joining a startup. Building anything of value takes time.
• We start our work at 9:30AM, you can expect a daily work schedule of approximately 10-12 hours.
• Fast pace translates to fast growth and exciting responsibilities.