Travel & Lifestyle Consultant

R360 Group; Bengaluru; Presencial; INR 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Reward360 Global Services (R360) in Bengaluru seeks a Travel & Lifestyle Consultant for its Luxury Concierge Desk. You will plan and book complex itineraries, secure exclusive reservations, and ensure effortless reward redemptions for ultra‑premium cardholders.

We require 2–5 years in hospitality/travel, fluent English, and a proactive, discreet service mindset. Rotational shifts including nights/weekends are expected, with training on luxury service standards.

Formación

• 2–5 years in a customer-facing role in hospitality or travel.
• Fluent English with warm, articulate communication.
• Willingness to learn and adapt to luxury service standards.
• GDS or booking-system experience welcomed but not required.
• Graduate in any discipline; hotel management or travel qualification advantageous.

Responsabilidades

• Plan and book multi-city international itineraries, premium-cabin flights, luxury hotels, villas, cruises, and bespoke packages.
• Maximize value by optimizing reward redemptions, offers and hotel programme benefits.
• Advise on visas, documentation, transit rules, baggage, fare rules and travel insurance.
• Arrange airport meet-and-assist, lounge access, chauffeur transfers and private car rentals.
• Handle disruptions like cancellations, delays, and rebookings with urgency, including overseas emergencies.
• Secure reservations at fine-dining and celebrity restaurants, often at short notice.
• Source tickets for sold-out events, concerts, sports, theatre and festivals.
• Book golf rounds, spa retreats and private experiences.
• Fulfil gifting, delivery, courier and personal-assistant requests for celebrations.
• Build networks with luxury partners to deliver exceptional experiences.
• Deliver discreet, personalised service, remembering member preferences.
• Maintain records in CRM and ticketing system.
• Meet KPIs: FCR, turnaround, booking accuracy, CSAT/NPS, audits.
• Escalate complaints and suspicious activity through defined channels.
• Handle member data per DPDP Act 2023 and privacy policies.

Conocimientos

Hospitality background

Fluent English

Customer service

Booking tools familiarity

Educación

Graduate in any discipline; hotel management or travel qualification advantageous

Herramientas

CRM software

Ticketing system

Descripción del empleo

Travel & Lifestyle Consultant – Luxury Concierge Desk

Company: Reward360 Global Services (R360)

Experience: 2–5 years in customer-facing roles in hospitality or travel

Shifts: Rotational, 24x7 desk (including nights, weekends and public holidays)

About the role

R360 runs the concierge and rewards desk for the super-premium credit card customers of one of India's leading private-sector banks. These are HNI and ultra-HNI members who expect a five-star-hotel standard of service on every call, email and chat.

As a Travel & Lifestyle Consultant, you will plan and book complex travel, secure hard-to-get reservations and experiences, and make every reward redemption feel effortless. You own each request from first contact to confirmed fulfilment, and you anticipate what the member will need next.

What you will do

Luxury and complex travel

• Plan and book multi-city international itineraries, premium-cabin flights (business and first class), luxury hotels and resorts, villas, cruises and bespoke holiday packages.
• Maximise value for members by optimising reward-point redemptions, card-linked offers and luxury hotel programme benefits such as upgrades, breakfast and late checkout.
• Advise on visas, travel documentation, transit rules, baggage, fare conditions and travel insurance.
• Arrange airport meet-and-assist, lounge access, chauffeur transfers and private car rentals.
• Handle disruptions such as cancellations, delays, missed connections and re-bookings with urgency and calm, including during overseas emergencies at odd hours.

Lifestyle and concierge

• Secure reservations at fine-dining and celebrity-chef restaurants in India and abroad, often at short notice.
• Source tickets for sold-out concerts, sporting events, theatre and festivals.
• Book golf rounds, spa and wellness retreats, and private experiences.
• Fulfil gifting, flower and cake delivery, courier and personal-assistant requests, and celebration planning for anniversaries and birthdays.
• Build and use a network of luxury partners and suppliers to deliver what others cannot.
• Deliver discreet, polished, personalised service, remembering member preferences and using them proactively.
• Maintain accurate records of every interaction in the CRM and ticketing system.
• Meet service KPIs: first-contact resolution, turnaround time, booking accuracy, CSAT/NPS and quality-audit scores.
• Escalate complaints, service failures and suspicious activity through defined channels.

Data privacy and security

• Handle member personal information on a strict need-to-know basis, following R360's privacy and information-security policies and India's DPDP Act 2023.
• Follow only approved, secure payment processes. Never record or share card details, OTPs or identity numbers in notes, chats or emails.
• Complete mandatory training on information security, data privacy, fraud awareness and the code of conduct.

Who we are looking for

• Hospitality or travel background: You have 2–5 years in a customer-facing role, for example at a hotel front office or guest relations desk, in airline or airport services, at a travel agency or OTA, in cabin crew, or on a premium customer service desk.
• Well spoken, with fluent English: You are confident, warm and articulate on the phone and in writing, and comfortable speaking with senior, high-profile customers.
• Quick learner: You pick up new systems, processes and destinations fast. We provide full training on our booking tools and service standards, so prior GDS or booking-system experience is welcome but not required.
• Service attitude: You enjoy solving problems for people, take ownership, and stay calm and polite under pressure.
• Graduate in any discipline: A hotel management or travel and tourism qualification is an advantage.
• Shift flexibility: You are open to rotational shifts, including nights and weekends.
• Serve one of India's most exclusive cardholder communities through a marquee banking partnership.
• Structured training in luxury service standards, travel systems and global destinations.
• Work with a team that values ownership, initiative and service excellence.