Travel Desk Executive

Thomas Cook; Gurugram District; On-site; INR 250,000 - 350,000; Full time

Job summary

Thomas Cook is seeking a customer-focused professional in Gurugram to handle ticketing and non-air services such as rail, visas, bus and insurance. The role involves coordinating with customers for day-to-day bookings, managing billing and invoicing, and driving revenue targets.

You will also upload references in the ibook system and ensure timely submissions, while maintaining SLAs. The ideal candidate will manage personal bookings, negotiate with hotels and suppliers, and support end-to-end

Responsibilities

• Issuing tickets as per the client requirements
• Manage all transactions related to non-air services - Rail / Visa / Bus /Insurance All non-air services - Rail / Visa / Bus /Insurance
• Ensure client SLAs are met
• Drive PLB carrier sales
• Ensure all supports are uploaded in ibook
• Ensure Nil billing pendency
• Extend support for submission by providing all correspondence mail
• Handing personal booking of clients
• Coordinating with customers for day to day bookings
• Achieving Revenue and transaction targets as defined by the business
• Coordinating & negotiating with hotels and suppliers
• Sub activities related to transaction including invoicing, hotel invoice collection & reconciliation

Job description

Role & responsibilities

• 1. Issuing tickets as per the client requirements
• 2. Manage all transactions related to non-air services - Rail / Visa / Bus /Insurance All non-air services - Rail / Visa / Bus /Insurance
• 3. Ensure client SLAs are met
• 4. Drive PLB carrier sales
• 5. Ensure all supports are uploaded in ibook
• 6. Ensure Nil billing pendency
• 7. Extend support for submission by providing all correspondence mail
• 8. Handing personal booking of clients
• 9. Coordinating with customers for day to day bookings
• 10. Achieving Revenue and transaction targets as defined by the business
• 11. Coordinating & negotiating with hotels and suppliers
• 12. Sub activities related to transaction including invoicing, hotel invoice collection & reconciliation