Travel Coordinator

RV International; Panipat; On-site; INR 250,000 - 380,000; Full time

Job summary

RV International seeks a Travel Agent Coordinator to manage domestic and international travel bookings, including flights, hotels, and transfers. You will prepare itineraries, communicate with service providers, and ensure adherence to travel policies while delivering high-quality customer service.

The role involves coordinating with internal teams, handling changes, and maintaining accurate records. Candidates with knowledge of GDS platforms and booking systems will excel in this position.

Qualifications

• Bachelor’s degree or diploma in Travel and Tourism, Hospitality, Business Administration, or related field.
• Experience in travel coordination or corporate travel is preferred.
• Knowledge of airline reservations, hotel bookings, and travel documentation.

Responsibilities

• Coordinate and manage domestic and international travel bookings.
• Book flight tickets, hotel accommodations, airport transfers, and other travel services.
• Prepare travel itineraries and share booking confirmations.
• Communicate with airlines, hotels, and service providers.
• Handle ticket cancellations, rescheduling, refunds, and changes.
• Monitor travel expenses and ensure policy compliance.
• Maintain records of bookings, invoices, documents, and expenses.
• Assist travelers with visas, travel insurance, and related documentation.
• Resolve travel issues and provide customer support.
• Coordinate with internal departments for business travel needs.
• Negotiate with vendors for competitive rates and options.
• Prepare travel reports and update booking databases.
• Provide timely updates on flight schedules, delays, and cancellations.

Skills

Organizational skills

Customer service

Attention to detail

Time management

Urgent travel handling

Vendor coordination

Teamwork and independence

Education

Bachelor’s degree in Travel and Tourism

Diploma in Travel and Tourism

Business Administration degree

Tools

Amadeus

Sabre

Galileo

Booking management systems

Job description

Job Summary

The Travel Agent Coordinator is responsible for coordinating travel arrangements for clients, employees, or business partners. The role involves booking flights, hotels, transportation, and other travel services while ensuring smooth travel operations, cost efficiency, and customer satisfaction.

Key Responsibilities

• Coordinate and manage domestic and international travel bookings.
• Book flight tickets, hotel accommodations, airport transfers, and other travel services.
• Prepare travel itineraries and share booking confirmations with clients or employees.
• Communicate with airlines, hotels, travel agencies, and other service providers.
• Handle ticket cancellations, rescheduling, refunds, and travel changes.
• Monitor travel expenses and ensure compliance with company travel policies.
• Maintain accurate records of bookings, invoices, travel documents, and expenses.
• Assist travelers with visa requirements, travel insurance, and other travel documentation, where applicable.
• Resolve travel-related issues promptly and provide customer support.
• Coordinate with internal departments to manage business travel requirements.
• Negotiate with travel vendors to obtain competitive rates and suitable travel options.
• Prepare travel reports and maintain updated booking databases.
• Ensure travelers receive timely updates regarding flight schedules, delays, and cancellations.

Required Qualifications

• Bachelor's degree or diploma in Travel and Tourism, Hospitality, Business Administration, or a related field.
• Previous experience in travel coordination, travel agency operations, or corporate travel management is preferred.
• Knowledge of airline reservations, hotel bookings, and travel documentation.
• Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo is an advantage.
• Proficiency in Microsoft Excel, Word, Outlook, and booking management systems.
• Good written and verbal communication skills.

Required Skills

• Excellent organizational and coordination skills.
• Strong customer service and problem-solving abilities.
• Attention to detail and accuracy.
• Time management and multitasking skills.
• Ability to handle urgent travel requests.
• Vendor coordination and negotiation skills.
• Ability to work independently and as part of a team.

Key Performance Indicators (KPIs)

• Accuracy of travel bookings.
• Timeliness of booking confirmations and itinerary preparation.
• Customer satisfaction.
• Cost savings on travel arrangements.
• Timely resolution of travel-related issues.
• Compliance with company travel policies.
• Accuracy of travel expense reports.

Experience

• Fresher: Suitable for entry-level travel coordination roles with relevant training.
• Experienced: Typically 1–3 years in travel operations, ticketing, or travel coordination, depending on the employer.

Salary

Salary depends on the company, location, experience, and knowledge of reservation systems.