Travel Consultant

Ebix; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Ebix in Mumbai is seeking a Travel Consultant with 2–5 years of experience to manage domestic and international flight bookings, hotels, rail, transfers and other travel services.

You will respond to client queries via phone, email and chat, provide travel advice and options, handle emergencies and ensure policy compliance.

Proficiency with GDS platforms (Sabre, Amadeus, Galileo) and self-booking tools (Concur, Zillious, Cytric) is required; excellent communication and teamwork are essential.

Qualifications

• Excellent communication and customer service skills.
• Strong knowledge of domestic and international travel.
• Proficiency with GDS systems (Sabre/Amadeus/Galileo).
• Experience with airline fare rules and ticketing.
• Graduate with travel industry certification preferred.

Responsibilities

• Travel Reservations: booking flights, hotels, rail, transfers and other services.
• Customer Service: respond to queries via phone, email and chat; provide travel advice.
• Policy Compliance: ensure bookings comply with client travel policy.
• GDS & Technology: operate Sabre/Amadeus/Galileo; use Concur, Zillious, Cytric.
• Documentation & Compliance: maintain booking records and SOP adherence.
• Operational Excellence: meet productivity and quality targets; 24x7 support when required.

Skills

Excellent communication

Customer service focus

Ability to work under pressure

MS Office proficiency

Domestic and international travel know

Education

Graduate in any discipline

Travel & Tourism certification preferred

Tools

GDS knowledge (Sabre/Amadeus/Galileo)

Self Booking Tools (Concur, Zillious, Cytric)

MS Excel

Ticketing knowledge

Job description

Role-Travel Consultant

Experience- 2 - 5 years

Job Description – Travel Consultant

Key Responsibilities

Travel Reservations

• Handle domestic and international flight bookings through GDS and online booking tools.
• Book hotels, rail tickets, airport transfers, car rentals, and other travel services.
• Suggest the most cost-effective and policy-compliant travel options.
• Process cancellations, reissues, refunds, exchanges, and itinerary modifications.

Customer Service

• Respond to client queries via phone, email, and chat within defined SLAs.
• Provide prompt and accurate travel advice and itinerary options.
• Handle emergency travel requests and last-minute changes.
• Build strong relationships with corporate travellers and travel coordinators.

Policy Compliance

• Ensure all bookings comply with the client's travel policy.
• Guide travellers on approvals and policy exceptions.
• Maintain high booking accuracy and minimize errors.

GDS & Technology

• Operate GDS platforms such as Sabre, Amadeus, or Galileo.
• Process airline queues and monitor ticketing deadlines.
• Work on Self Booking Tools (SBTs) such as Concur, Zillious, Cytric, etc.
• Update traveler profiles and maintain booking records.
• Coordinate with airlines, hotels, consolidators, and other travel partners.
• Resolve supplier-related issues promptly.

Documentation & Compliance

• Ensure correct fare rules, passport, visa, and travel documentation requirements are communicated.
• Maintain complete booking records and documentation.
• Adhere to company SOPs and quality standards.

Operational Excellence

• Meet productivity and quality targets.
• Maintain turnaround times (TATs) and service levels.
• Support 24x7 operations, including rotational shifts when required.
• Escalate complex issues appropriately.

Key Performance Indicators (KPIs)

• Booking accuracy
• Turnaround time (TAT)
• SLA adherence
• Productivity (bookings/tickets handled)
• Refund and reissue turnaround time
• Revenue opportunities (upselling where applicable)

Required Skills

• Excellent communication and customer service skills.
• Strong knowledge of domestic and international travel.
• Proficiency in GDS (Sabre, Amadeus, or Galileo).
• Knowledge of airline fare rules and ticketing.
• Ability to work under pressure and manage multiple priorities.
• Good problem-solving and decision-making skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Preferred Qualifications

• Graduate in any discipline.
• Diploma or certification in Travel & Tourism preferred.
• 2–5 years of experience in a Corporate Travel Management Company (TMC).
• Experience handling corporate accounts and international itineraries.

Desired Competencies

• Customer-centric approach
• Time management
• Teamwork and collaboration
• Ownership and accountability
• Ability to handle high-pressure and time-sensitive situations