Travel Consultant

ALL India Packages; Chennai District; On-site; INR 400,000 - 650,000; Full time

Benefits offered by this job

Attractive salary with high commission

Monthly incentives and annual bonuses

Annual leave and medical leave

Training and career development

Overseas educational trips (FAM)

Job summary

ALL India Packages seeks a customer-centric travel consultant to handle inquiries, tailor itineraries, and convert inquiries into bookings. You will coordinate flights, hotels, transportation, visas, and insurance while maintaining strong client relationships and meeting monthly sales targets.

The ideal candidate has 13 years in travel, excellent English and Tamil communication, and the ability to work weekends. Generous commissions and career growth opportunities are offered.

Qualifications

• Diploma or Bachelor's Degree in Tourism, Hospitality, Business, Marketing, or related field.
• Minimum 13 years of experience in travel and tourism (fresh graduates with strong communication skills are encouraged to apply).
• Excellent communication skills in English and Tamil; Malay knowledge is an added advantage.
• Strong sales, negotiation, and customer service skills.
• Experience using travel booking systems and Microsoft Office applications.
• Ability to prepare quotations and customized travel itineraries.
• Self-motivated, target-driven, and able to work independently as well as in a team.
• Willing to work on weekends and public holidays when required.
• Passion for travel and destination knowledge is highly preferred.

Responsibilities

• Handle customer inquiries via phone, WhatsApp, email, social media, and walk-in clients.
• Understand customers' travel requirements and recommend suitable holiday packages.
• Prepare customized domestic and international travel itineraries.
• Convert inquiries into confirmed bookings by providing excellent sales and customer service.
• Coordinate flight tickets, hotels, transportation, sightseeing, visas, and travel insurance.
• Maintain regular follow-ups with prospective customers to maximize sales conversion.
• Build and maintain strong relationships with new and existing clients.
• Ensure all bookings are processed accurately and within deadlines.
• Resolve customer concerns professionally before, during, and after travel.
• Achieve monthly sales targets and contribute to company revenue growth.
• Update customer information in the CRM system and maintain accurate records.
• Stay updated on travel trends, airline policies, visa requirements, and new destinations.
• Work closely with suppliers, hotels, airlines, and ground operators to ensure smooth tour operations.
• Participate in travel fairs, promotional events, and marketing campaigns when required.

Skills

Sales skills

Customer service

Communication

Negotiation

Teamwork

Education

Diploma or Bachelor's Degree in Tourism, Hospitality, Business, Marketing, or related field

Tools

Microsoft Office

Travel booking systems

Job description

Role & responsibilities

• Handle customer inquiries via phone, WhatsApp, email, social media, and walk-in clients.
• Understand customers' travel requirements and recommend suitable holiday packages.
• Prepare customized domestic and international travel itineraries.
• Convert inquiries into confirmed bookings by providing excellent sales and customer service.
• Coordinate flight tickets, hotels, transportation, sightseeing, visas, and travel insurance.
• Maintain regular follow-ups with prospective customers to maximize sales conversion.
• Build and maintain strong relationships with new and existing clients.
• Ensure all bookings are processed accurately and within deadlines.
• Resolve customer concerns professionally before, during, and after travel.
• Achieve monthly sales targets and contribute to company revenue growth.
• Update customer information in the CRM system and maintain accurate records.
• Stay updated on travel trends, airline policies, visa requirements, and new destinations.
• Work closely with suppliers, hotels, airlines, and ground operators to ensure smooth tour operations.
• Participate in travel fairs, promotional events, and marketing campaigns when required.

Preferred candidate profile

• Diploma or Bachelor's Degree in Tourism, Hospitality, Business, Marketing, or a related field.
• Minimum 13 years of experience in the travel and tourism industry (fresh graduates with strong communication skills are encouraged to apply).
• Excellent communication skills in English and Tamil. Knowledge of Malay is an added advantage.
• Strong sales, negotiation, and customer service skills.
• Experience using travel booking systems and Microsoft Office applications.
• Ability to prepare quotations and customized travel itineraries.
• Self-motivated, target-driven, and able to work independently as well as in a team.
• Positive attitude with strong problem-solving and organizational skills.
• Willing to work on weekends and public holidays when required.
• Passion for travel and destination knowledge is highly preferred.

Perks and benefits

• Attractive basic salary with high sales commission.
• Monthly performance incentives and annual bonuses.
• Annual leave and medical leave.
• Training and career development opportunities.
• Overseas educational trips (FAM trips) based on performance.
• Employee discounts on holiday packages.
• Friendly and supportive working environment.
• Career advancement opportunities within the company.
• Recognition awards for outstanding performers.