Transport Executive

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 450,000 - 700,000; Full time

Job summary

Jones Lang LaSalle in Mumbai is seeking an experienced Transport Operations Coordinator to support all aspects of employee transport services at the client site in Powai. You will manage daily routing, roster creation, driver coordination, and 24/7 helpdesk support, ensuring compliance with contractual and statutory requirements while maintaining accurate logs and timely reporting.

Candidates should have a Bachelor's degree and 1–3 years in transport operations; proficiency in MS Office; and a

Qualifications

• Bachelor's degree in any discipline.
• 1–3 years of experience in transport operations, administration, or logistics coordination.
• Corporate or BPO transport management experience strongly preferred.
• Good verbal and written communication skills for professional interaction with employees and vendors.
• Strong teamwork and collaboration abilities to work effectively across departments.
• Proficiency in MS Office (Excel, Word) and data entry for maintaining logs and reports.
• Excellent attention to detail with focus on accuracy in documentation and record-keeping.
• Strong organizational skills to manage multiple routes, schedules, and priorities simultaneously.
• High integrity, punctuality, and reliability in handling time‑sensitive operations.
• Customer service orientation with ability to handle queries and concerns professionally.
• Flexibility to work in shifts and adapt to fast‑paced, 24/7 operational requirements.
• Analytical mindset to review reports, identify trends, and support process improvements.

Responsibilities

• Prepare, review, and manage daily and shift-wise transport rosters for employee pick-up and drop, ensuring vehicles are dispatched on time.
• Record start times, mileage, kilometer readings, driver details, staff boarding times, and initial pick-up times accurately for documentation.
• Ensure only authorized employees listed on roster sheets are transported as per approval protocols and process requirements.
• Monitor vehicle departure times and ensure each vehicle leaves at exact appointed time with complete trip documentation.
• Support maintenance of 24/7 transport helpdesk by logging calls, assisting with queries, and documenting urgent requests efficiently.
• Track trip progress in real-time and report any incidents, speeding cases, delays, or exceptions immediately to Transport Helpdesk.
• Communicate with drivers and transport team over radio and other channels as needed for coordination.
• Keep accurate log books upon arrival at client site and maintain digital records, excluding any excess mileage.
• Collaborate closely with JLL teammates, transport team, vendor supervisors, security, and facility management to ensure safe operations.
• Ensure compliance with all transport processes, employee data protection, and safety protocols at all locations.
• Maintain important transport-related contact lists and keep vendor supervisor information current.
• Assign unique reference numbers to transport requests and prepare work orders for each service requirement.
• Monitor completion of work orders and track fulfillment against service level agreements.
• Assist in scheduling and monitoring of routine and ad hoc trips based on employee requirements.
• Prepare daily, weekly, and monthly transport summary reports with trip volumes, on‑time performance, and incident logs.
• Support calculation and validation of vendor invoices based on trip logs and contractual rates.
• Address employee transport queries with courtesy and professionalism, contributing to seamless workplace experience.
• Monitor and support improvement programs for transport efficiency, cost optimization, and service quality.
• Willingness to work in rotational shifts

Skills

Communication skills

Teamwork

MS Office

Attention to detail

Organizational skills

Customer service

Analytical mindset

Flexibility

Punctuality

Education

Bachelor's degree

Tools

MS Office (Excel/Word)

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview

Support all aspects of employee transport operations at The Client at Powai, ensuring safe, reliable, cost-effective, and fully documented service delivery. Manage efficient daily routing, vendor coordination, roster management, and compliance with all contractual and statutory requirements while maintaining 24/7 transport support.

Key Responsibilities

• Prepare, review, and manage daily and shift-wise transport rosters for employee pick-up and drop, ensuring vehicles are dispatched on time
• Record start times, mileage, kilometer readings, driver details, staff boarding times, and initial pick-up times accurately for documentation
• Ensure only authorized employees listed on roster sheets are transported as per approval protocols and process requirements
• Monitor vehicle departure times and ensure each vehicle leaves at exact appointed time with complete trip documentation
• Support maintenance of 24/7 transport helpdesk by logging calls, assisting with queries, and documenting urgent requests efficiently
• Track trip progress in real-time and report any incidents, speeding cases, delays, or exceptions immediately to Transport Helpdesk
• Communicate with drivers and transport team over radio and other channels as needed for coordination
• Keep accurate log books upon arrival at client site and maintain digital records, excluding any excess mileage
• Collaborate closely with JLL teammates, transport team, vendor supervisors, security, and facility management to ensure safe operations
• Ensure compliance with all transport processes, employee data protection, and safety protocols at all locations
• Maintain important transport-related contact lists and keep vendor supervisor information current
• Assign unique reference numbers to transport requests and prepare work orders for each service requirement
• Monitor completion of work orders and track fulfillment against service level agreements
• Assist in scheduling and monitoring of routine and ad hoc trips based on employee requirements
• Prepare daily, weekly, and monthly transport summary reports with trip volumes, on‑time performance, and incident logs
• Support calculation and validation of vendor invoices based on trip logs and contractual rates
• Address employee transport queries with courtesy and professionalism, contributing to seamless workplace experience
• Monitor and support improvement programs for transport efficiency, cost optimization, and service quality
• Willingness to work in rotational shifts

Qualifications

• Bachelor's degree in any discipline
• 1–3 years of experience in transport operations, administration, or logistics coordination
• Corporate or BPO transport management experience strongly preferred
• Good verbal and written communication skills for professional interaction with employees and vendors
• Strong teamwork and collaboration abilities to work effectively across departments
• Proficiency in MS Office (Excel, Word) and data entry for maintaining logs and reports
• Excellent attention to detail with focus on accuracy in documentation and record‑keeping
• Strong organizational skills to manage multiple routes, schedules, and priorities simultaneously
• High integrity, punctuality, and reliability in handling time‑sensitive operations
• Customer service orientation with ability to handle queries and concerns professionally
• Flexibility to work in shifts and adapt to fast‑paced, 24/7 operational requirements
• Analytical mindset to review reports, identify trends, and support process improvements

Location

On‑site –Mumbai, MH

Scheduled Weekly Hours: 48

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page