Job Description
The Transition Wave Manager is accountable for managing the day-to-day execution of individual
transition waves within their assigned BU/BF scope, ensuring delivery of scope, timelines, and issue
resolution. The role coordinates all wave activities across planning, Knowledge Transfer (KT), and
ramp-up phases, working in close collaboration with the Transition Functional Lead and GCM delivery
teams to ensure seamless and compliant transition execution, aligned with GCM execution standards
and ensuring continuity of critical operations.
Accountabilities:
Wave Ownership & Execution
- Manage end-to-end execution of individual transition waves, ensuring adherence to scope, timelines, milestones, and issue resolution
- Support and maintain detailed wave plans across KT, ramp-up, go-live, and stabilization
- Track and report wave progress, risks, and issues to the Transition Functional Lead, PMO and relevant stakeholders
Functional Accountability
- Support the Transition organization in maintaining continuity of critical business operations across the assigned wave
- Own wave-level activity tracking and milestone delivery, ensuring commitments are met within the defined scope and timelines
Knowledge Transfer & Readiness
- Coordinate with the KT PMO to ensure KT activities are on schedule and completed in line with wave milestones
- Track SME availability, KT completion rates, and documentation sign-offs
- Escalate delays or readiness gaps to the Transition organization
Stakeholder & Governance Management
- Act as the day-to-day coordination point between BU/BF teams, SMEs, site leads and GCM delivery teams for all wave activities
- Support strong compliance and governance with stage-gate reviews and provide wave-level status inputs for go/no-go decisions
Stabilization & Business-as-Usual Transition
- Coordinate wave-level hypercare and stabilization activities to track service performance against agreed SLAs and KPIs
- Support the smooth handover of wave activities into steady-state operations
Education & Competencies (Technical and Behavioral):
Experience
- 5+ years of experience in project or program management, transition management, or operational change initiatives within global organizations
- Proven experience leading end-to-end transition waves or major operational change initiatives, covering transition planning, knowledge transfer, ramp-up, go-live, stabilization and cutover phases
Technical Competencies
- Strong project management skills with ability to develop and maintain critical path management, integrated transition and wave plans
- Ability to apply transition methodologies and frameworks, including knowledge transfer, readiness assessments, and stage-gate governance
- Financial and commercial acumen, with the ability to manage transition costs, assumptions, and value realization
Behavioral Competencies
- Strong coordination and organizational skills with ability to manage multiple workstreams simultaneously in a matrix organization
- Ability to work effectively under pressure in fast-paced, time-sensitive transitions
- Clear and proactive communicator with strong interpersonal skills across diverse, global teams
- Results-oriented mindset with strong attention to delivery commitments and accountability
Education
- Bachelor’s degree preferred
Languages
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time