Transition Manager

Orange Business; Mumbai; On-site; INR 3,000,000 - 4,500,000; Full time

Benefits offered by this job

Global opportunities

Flexible work environment

Professional development

Career growth

Health & wellbeing programs

Rewards program

Job summary

Orange Business is seeking an experienced IT Project Manager to lead global transition and transformation initiatives, with a focus on projects transitioning from India for multinational customers. You will build integrated project plans, coordinate internal and customer teams, and drive on-time delivery within budget.

Ideal candidates hold PMP or Agile PMP credentials, ITIL is a plus, and have 8+ years in PM/Transition roles, with deep knowledge of service desk, workplace services, data center,

Qualifications

• Executive presence and leadership across large, global IT transition programs.
• Strong PM practices with deadlines, governance and risk management.
• Deep service management process knowledge and operation experience.
• Technical exposure across workplace services, data center, networks and security.
• Understanding of business context, supplier interactions and enterprise processes.
• Ability to manage multiple large-scale projects in a matrix environment.

Responsibilities

• Develop integrated project plans, schedules and cost estimates for global IT transition projects.
• Finalize transition plans with internal and customer teams and ensure on-time delivery.
• Lead project teams to meet scope, budget and specifications.
• Identify resources and manage deployment, knowledge transfer and service readiness.
• Communicate progress to stakeholders and manage risks and issues.
• Develop contingency plans and back-out strategies; maintain documentation throughout life-cycle.

Skills

Executive presence

Project management

Service management

Tech/network knowledge

Business environment knowledge

Supplier processes

Interpersonal communication

Multi-project leadership

Matrix leadership

Problem solving

Distributed work

Travel willingness

Technical area knowledge

Education

Bachelor's degree in Engineering

Tools

Service desk

End user computing

Data center services

Network and security

Cloud services

IPT & Contact Center

Job description

About Us

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

Demonstrates experience in successfully executing global Information Technology transition & transformation projects. Should have had experience in transitioning projects from India for Multinational customers.

Essential Duties and Responsibilities:

• Develop integrated project plans, implementation schedules and cost estimates for projects.
• Develop & finalize the transition plan with the internal & customer teams
• Accountable for the successful completion of project team deliverables on time, within budget, and according to specifications
• Identify and secure resources necessary to execute the Transition/transformation Plan.
• Manage transition planning, knowledge transfer, technology deployment, service readiness, people transfer, delivery operations setup, service management aspects of project
• Communicate progress / status of transition to leadership and business units and all stakeholders
• Develop contingency and risk mitigation plans for transition
• Develop early termination / back-out strategies
• Manage customer steering committee, project committee, meetings, track financials, provide status updates, idenitfy risks/issues , work out mitigation plans/remediation strategies.
• Communicate effectively with the internal business stakeholders what all changes in processes will be
• Deploys and refines a standardized transition methodology to be used consistently across initiatives
• Develop transition plans, approach, RFP/RFI responses, transition cost estimates
• Continually work to move projects to a successful completion in line with the agreed timescales, at desired quality and within budget.
• Coordinate all project related activities, ensure optimum utilization of resources and ensure all project phases are documented appropriately.
• Work towards continual improvement by implementing corrective action plans based on performance analysis, lessons learned, project archives etc.
• Provide weekly / regular project updates to the internal stakeholders
• Adherence to the organizational / operational process, policies & procedures and ensuring that there is zero non –conformance.
• Perform miscellaneous job-related duties as assigned to you by your superior and /or management form time to time.
• Maintain and organize project documentation throughout the Project/transition life-cycle.
  

Required Experience

• Bachelors Degree in Engg or a related discipline.
• 8 plus years relevant PM & Transition management work experience.
• Minimum of 12 years IT management experience.
• Ideal candidates should be PMP or Agile PMP certified. ITIL certified is added advantage
• Exeprience/deep knowledgeof all technologies such as service desk, end user computing (workplace services), data center services, network and security services, Cloud Services ,messaging and collaboration (IPT & Contact Center).
• Strong project planning, execution, monitoring, tracking and reporting experience
• Previous people and Transition management experience required.
• Previous contract or outsourcing management experience required.
• Previous data center migration/transition experience desirable
  

Required Knowledge, Skills And Abilities

• Executive presence
• Strong project management capability with deadline focus
• Deep service management process knowledge
• Knowledge /experinece in technology/ network/tools setup
• Knowledge of business environment, requirements and corporate culture
• Knowledge of business processes that will touch Supplier
• Excellent interpersonal and communication skills
• Experience in managing multiple large scale projects
• Demonstrated success at leading high performing project teams and working as part of a matrix organization
• Exceptional problem solving capabilities and use of judgment
• Ability to work effectively in a distributed work environment/self starter
• Ability and willingness to travel
• Functional knowledge of technical areas is a plus
  

Demonstrates experience in successfully executing global Information Technology transition & transformation projects. Should have had experience in transitioning projects from India for Multinational customers.

Essential Duties and Responsibilities:

• Develop integrated project plans, implementation schedules and cost estimates for projects.
• Develop & finalize the transition plan with the internal & customer teams
• Accountable for the successful completion of project team deliverables on time, within budget, and according to specifications
• Identify and secure resources necessary to execute the Transition/transformation Plan.
• Manage transition planning, knowledge transfer, technolgy deployment, service readiness, people transfer, delivery operations setup, service management aspects of project
• Communicate progress / status of transition to leadership and business units and all stakeholders
• Develop contingency and risk mitigation plans for transition
• Develop early termination / back-out strategies
• Manage customer steering committee, project committee, meetings, track financials, provide status updates, idenitfy risks/issues , work out mitigation plans/remediation strategies.
• Communicate effectively with the internal business stakeholders what all changes in processes will be
• Deploys and refines a standardized transition methodology to be used consistently across initiatives
• Develop transition plans, approach, RFP/RFI responses, transition cost estimates
• Continually work to move projects to a successful completion in line with the agreed timescales, at desired quality and within budget.
• Coordinate all project related activities, ensure optimum utilization of resources and ensure all project phases are documented appropriately.
• Work towards continual improvement by implementing corrective action plans based on performance analysis, lessons learned, project archives etc.
• Provide weekly / regular project updates to the internal stakeholders
• Adherence to the organizational / operational process, policies & procedures and ensuring that there is zero non –conformance.
• Perform miscellaneous job-related duties as assigned to you by your superior and /or management form time to time.
• Maintain and organize project documentation throughout the Project/transition life-cycle.
  

Required Knowledge, Skills And Abilities

• Executive presence
• Strong project management capability with deadline focus
• Deep service management process knowledge
• Knowledge /experinece in technology/ network/tools setup
• Knowledge of business environment, requirements and corporate culture
• Knowledge of business processes that will touch Supplier
• Excellent interpersonal and communication skills
• Experience in managing multiple large scale projects
• Demonstrated success at leading high performing project teams and working as part of a matrix organization
• Exceptional problem solving capabilities and use of judgment
  

Required Experience
About you

• Bachelors Degree in Engg or a related discipline.
• 8 plus years relevant PM & Transition management work experience.
• Minimum of 12 years IT management experience.
• Ideal candidates should be PMP or Agile PMP certified. ITIL certified is added advantage
• Experience/deep knowledge of all technologies such as service desk, end user computing (workplace services), data center services, network and security services, Cloud Services ,messaging and collaboration (IPT & Contact Center).
• Strong project planning, execution, monitoring, tracking and reporting experience
• Previous people and Transition management experience required.
• Previous contract or outsourcing management experience required.
• Previous data center migration/transition experience desirable
  

Required Knowledge, Skills And Abilities

• Executive presence
• Strong project management capability with deadline focus
• Deep service management process knowledge
• Knowledge /experinece in technology/ network/tools setup
• Knowledge of business environment, requirements and corporate culture
• Knowledge of business processes that will touch Supplier
• Excellent interpersonal and communication skills
• Experience in managing multiple large scale projects
• Demonstrated success at leading high performing project teams and working as part of a matrix organization
• Exceptional problem solving capabilities and use of judgment
  

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
  

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.