Digital Services Integration Manager

Orange Business; Gurugram District; Hybrid; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Global Opportunities

Flexible Work Environment

Professional Development

Career Growth

Caring and Daring Culture

Reward Programs

Job summary

Orange Business in India seeks an experienced IT Project Manager specializing in service management. You will drive end-to-end delivery of integrated digital solutions, ensuring projects meet scope, budget, and quality targets.

Key strengths include ITSM, ServiceNow implementation, and Agile/Scrum practices with PMP/Synergy or ITIL experience. You will collaborate with cross-functional teams and stakeholders in a fast-paced, hybrid work environment.

Qualifications

• Experience leading IT projects delivering integrated digital solutions.
• Strong knowledge of ITSM processes and monitoring/reporting frameworks.
• Experience with ServiceNow tools for service management and reporting.
• Excellent communication and stakeholder management skills.

Responsibilities

• Take full control of integrated IT solutions and ensure successful development and delivery.
• Lead post-contract completion and implement plans for quick wins.
• Coordinate with customers and presales for design and delivery.
• Provide expert consulting on customization and collaborate with development teams.
• Oversee UAT processes and ensure seamless customer experiences.
• Maintain project plans and timely stakeholder updates.

Skills

IT project management

ITSM processes

ServiceNow

Agile/Scrum

Education

Bachelor's in IT/related field

Tools

ServiceNow

Job description

About Us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

Step into a role where your expertise in digital solutions melds seamlessly with innovative service delivery—empowering you to ensure that every integrated service not only meets but exceeds customer expectations.

• Take full control of integrated solutions powered by Orange's innovative service solutions, ensuring effective development and delivery.
• Lead the completion of the solution service block post-contract signature and implement plans that drive quick wins.
• Liaise with customers to gather relevant technical information for successful design and project delivery, coordinating with presales consultants as necessary.
• Provide expert consulting on customization and oversee the collaboration with development teams for design executions.
• Evaluate service requests to ensure deliverability by reviewing Availability, Capacity, Technical Compliance, Feasibility, and Regulatory aspects.
• Execute the Digital solution User Acceptance Testing (UAT) process for customer solutions and enhancement requests, ensuring seamless customer experiences.
• Maintain a comprehensive project plan, managing stakeholder requirements and ensuring timely deliveries meet established quality standards.
• Accountable for the overall project performance, including regular updates to stakeholders and documenting lessons learned.
• Utilize disciplined methodologies to enhance the Time To Market processes, identifying risks and maintaining open communication throughout the project lifecycle.

About You

You are an experienced project manager with a strong background in IT solutions, specifically focusing on service management. With expertise in ITSM processes and a solid understanding of monitoring and reporting frameworks, you are equipped to manage expectations effectively. Preferred qualifications include robust knowledge of Agile, Scrum, PMP/Synergy certifications, and ITIL, alongside excellent communication and presentation skills. A Bachelor’s degree rounded out with relevant certifications further enhances your professional profile.

Your professional skills:

• You possess extensive experience in project management specific to diverse IT solutions and offerings.
• Your proficiency in ITSM processes ensures smooth operational management and service delivery.
• Experience with ServiceNow tools enhances your capacity for effective service management and reporting.
• Monitoring and reporting experience allows for precise tracking of project progress and performance.
• A comprehensive understanding of Service Management activities equips you with the insights needed to meet client expectations.

Your soft skills:

• Your exceptional communication skills enable you to convey complex information clearly and effectively to stakeholders.
• You exhibit strong interpersonal skills that foster beneficial relationships with team members and clients alike.
• Your presentation abilities inspire and engage others, making you a persuasive advocate for project initiatives.
• A collaborative mindset allows you to work effectively within diverse teams and across multiple projects.
• You are adaptable and open to change, thriving in fast-paced and evolving technological environments.

At Orange, we promise you a vibrant and inspiring working environment where your problem-solving skills, tech ambition, and leadership qualities will be valued. You will have the opportunity to collaborate with diverse teams and lead initiatives that make a real difference in customer experiences. Join us to explore innovative solutions and grow both professionally and personally.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.