Software engineer

Orange Business; Bengaluru; Hybrid; INR 1,200,000 - 4,000,000; Full time

Benefits offered by this job

Global Opportunities

Flexible Work Environment

Professional Development

Career Growth

Caring and Daring Culture

Reward Programs

Job summary

Orange Business is seeking a seasoned Business Analyst/ServiceNow specialist to lead requirements elicitation, backlog management and solution design for CS M migrations. You will configure ServiceNow ITSM/CSM, collaborate with stakeholders, and drive end-to-end delivery in a hybrid India-based role.

Required: 6+ years in BA with ServiceNow focus, Agile/SAFe experience, and relevant certifications. ITIL knowledge is a plus, and you will work across a global team with customers worldwide.

Qualifications

• 6+ years of experience in business analysis with focus on ServiceNow implementations (CSM).
• Experience migrating customers to CSM module.
• Agile/SAFe experience is required; Scrum practices.
• ITIL certification preferable.

Responsibilities

• Elicit, document, and analyze business requirements and translate them into functional specs for technical teams.
• Configure and customize ServiceNow to meet business needs (CSM/ITSM).
• Coordinate with stakeholders and dev team to deliver IT service management solutions.
• Co-manage backlog with Product Owner; break epics into features and user stories.
• Design solutions with System Architect alignment and stakeholder communication.
• Create detailed documentation and support testing through UAT.
• Lead end-to-end delivery and support post-implementation issues.

Skills

Requirement elicitation

Stakeholder management

Backlog management

Communication

Agile/SAFe

ServiceNow knowledge

ITSM/CSM

Problem solving

Education

Certified System Administrator

Certified Implementation Specialist – CSM

Certified Implementation Specialist - Software Asset Management

Tools

ServiceNow

SSO

MFA

Job description

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

The mission of Software engineer is to:

• Requirement Elicitation and Analysis:
• Collaborate with stakeholders to gather and analyze business requirements
• Elicit, document, and analyze business requirements, processes, and workflows.
• Translate business requirements into clear and concise functional specifications for technical teams.
• ServiceNow Configuration and Customization:
• Utilize your knowledge in ServiceNow to suggest configuration and customization of the platform to meet the business requirements.
• Coordinate with Business stakeholders and ServiceNow dev team to deliver solutions for incident management, change management, service request fulfillment, and other IT service management processes.
• Co-manage the backlog with the Product Owner
• Breakdown epic into detailed features and user stories
• Document and prioritize backlog
• Solution Design:
• Collaborate with System Architect to design solutions that meet business needs.
• Propose innovative and practical solutions to address business challenges.
• Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.
• Stakeholder Communication:
• Serve as the primary point of contact for stakeholders, providing regular updates on project status, risks, and issues.
• Manage stakeholder expectations and ensure alignment between business requirements and ServiceNow solutions.
• Communicate complex technical concepts to non-technical stakeholders.
• Present findings, recommendations, and project updates to various audiences.
• Documentation:
• Create detailed documentation including business requirements, process flows, use cases, and user stories.
• Maintain accurate and up-to-date project documentation throughout the project lifecycle.
• Testing:
• Participate in system testing, user acceptance testing, and validation of implemented solutions.
• Ensure that delivered solutions meet the specified requirements and are of high quality.
• Process Improvement & Support:
• Identify and areas for process optimization and efficiency enhancement.
• Recommend process improvements and assist in their implementation.
• Support Business on bug and anomalies fixing

About You

6+ years’ experience in business analysis with minimum 3+ years’ experience in ServiceNow implementation specially focusing on customer migration to CSM module.

Good level of practiced technical knowledge.

Completion of at least one of the following:

• Certified System Administrator,
• Certified Implementation Specialist – CSM,
• Certified Implementation Specialist - Software Asset Management

Agile methodology or SAFe is must (Scrum implementation)

• ServiceNow ITSM & CSM certification required & ITIL certification preferable.

Telecom background with interaction of customer over self-service portal.

• Strong troubleshooting skills on ServiceNow platform and capability to propose new solutions to business problem.
• Ability to build up good intimacy and partnership with the business

Additional information

• Seamless integration with other portal applications using SSO.
• Implementation of MFA & adherence to security recommendation as per organization guidelines.
• Ability to work with aggressive schedules.
• Ability to lead end to end delivery.
• Follow Agile processes, groom user stories along with business & IT teams.
• Prepare functional specification documentation
• Support all analysis and design activities, and closely work with other teams involved in the project, including development team, testing team and business users
• Prioritize requirements based on relative business importance
• Work with developments teams
• Perform functional testing
• Support regression and integration testing
• Take requirement related decisions
• Groom the Product Backlog as and when needed.
• Prepare users stories, which have details of technical (non-functional)) requirements as well.
• Ensure delivery with business expectation (entrance criteria within user stories).
• Participate in application evolution by contributing technical enhancement to the applications
• Provide UAT support.
• Provide third level support to production issues from assigned application within defined SLA.
• Develop business as well as technical knowledge on the applications.
• Lead project review meetings to gain business confidence.

You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.