Operations Team Member_SUPPORT SERVICES_0218_1461_1060496

Kotak Mahindra Bank; Thane; Presencial; INR 1 200 000 - 2 100 000; Tempo integral

Resumo da oferta

Kotak Mahindra Bank is seeking an experienced Quality Control leader for Operations 360. You will guide governance, lead audits, and drive process improvements across multiple operations areas to ensure compliance and quality excellence.

The role requires 8–12 years in banking operations with strong QA, risk management, and analytical skills. You will collaborate across Risk, Compliance, and Business teams to elevate customer experience and control effectiveness.

Qualificações

• Graduate or postgraduate from a recognized university.
• 8–12 years in Banking Operations, Quality Control, Process Excellence, Operational Risk, Audit or Regulatory Operations.
• Strong knowledge of operational controls, risk management frameworks, and QA methodologies.
• Experience in process reviews, RCA preparation, audits, and corrective action tracking.
• Exposure to banking products across various operations.
• Strong analytical and data analysis skills.
• Proficiency in MS Excel, PowerPoint, and MIS reporting.

Responsabilidades

• Lead the Quality Control function for Operations 360 and ensure quality governance across processes.
• Conduct periodic quality reviews, process audits, and transaction testing to assess policy adherence.
• Identify risks, control gaps, and drive corrective actions.
• Monitor quality metrics, error trends, and root causes.
• Develop quality scorecards, control frameworks, and monitoring mechanisms.
• Drive automated and digitized controls to reduce manual errors.
• Collaborate with Operations, Risk, Compliance, Internal Audit, and Business teams.
• Lead audits, compliance reviews, and regulatory inspections from a quality perspective.

Conhecimentos

Quality control

Process improvement

Risk management

Audit

Formação académica

Graduate/Postgraduate from a recognized university

Ferramentas

MS Excel

PowerPoint

MIS reporting

Descrição da oferta de emprego

Job Description:

Key Responsibilities

• Lead the Quality Control function for Operations 360 and ensure robust quality governance across processes.
• Conduct periodic quality reviews, process audits, and transaction testing to assess adherence to internal policies and regulatory requirements.
• Identify operational risks, control gaps, and process deviations and drive timely corrective actions.
• Monitor and analyze quality metrics, error trends, service failures, and root causes.
• Develop and implement quality scorecards, control frameworks, and monitoring mechanisms.
• Drive continuous improvement initiatives to enhance process efficiency, accuracy, and customer experience.
• Collaborate with Operations, Risk, Compliance, Internal Audit, and Business teams on quality-related matters.
• Review and strengthen SOPs, process notes, and operational controls.
• Prepare quality dashboards, MIS reports, management presentations, and governance updates.
• Lead internal and external audits, compliance reviews, and regulatory inspections from a quality perspective.
• Drive automation and digitization initiatives to improve controls and reduce manual errors.
• Manage stakeholder communications and present quality findings to senior management.
• Lead, mentor, and develop team members while fostering a culture of quality and continuous improvement.

Desired Candidate Profile

• Graduate/Postgraduate from a recognized university.
• 8–12 years of experience in Banking Operations, Quality Control, Process Excellence, Operational Risk, Audit, or Regulatory Operations.
• Strong understanding of operational controls, risk management frameworks, and quality assurance methodologies.
• Experience in handling process reviews, audits, RCA preparation, and corrective action tracking.
• Exposure to banking products and operational processes across retail, wholesale, trade finance, capital markets, or centralized operations.
• Strong analytical and problem-solving capabilities.
• Proficiency in MS Excel, PowerPoint, MIS reporting, and data analysis tools.

Requirements: