QA Governance Analyst

Swits Digital; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Swits Digital is seeking an experienced QA Governance Analyst in Bengaluru to operationalize and maintain the QA COE governance framework. You will drive adherence to QA standards, coordinate across Agile and enterprise delivery, and oversee quality gates and release readiness.

The role emphasizes defect management, RCA analysis, and stakeholder communication to improve product quality across SDLC/STLC. 6-10 years' experience is preferred.

Qualifications

• 6-10 years of QA/testing experience with a focus on governance and COE activities.
• Proven experience in QA governance, process management, and leadership.
• Strong knowledge of SDLC/STLC, Agile and Scrum methodologies.
• Hands-on test planning, strategy reviews, coverage, and traceability.
• Experience in defect lifecycle management and RCA governance.
• Experience conducting QA process audits and compliance reviews.
• Working knowledge of Jira or Azure DevOps for test/defect management.
• Strong analytical, documentation, reporting, and stakeholder management skills.

Responsibilities

• Operationalize and improve the QA COE governance framework and artifacts.
• Review test strategies, plans, coverage, and requirements traceability.
• Define and monitor sprint- and release-level quality gates and Go/No-Go checklists.
• Facilitate defect triage, track leakage, and drive RCA governance.
• Conduct QA process audits and track corrective actions and closure timelines.
• Prepare QA governance reports and quality metrics for stakeholders.

Skills

QA Governance

QA Process Management

QA Leadership

SDLC/STLC/Agile/Scrum

Test Planning & Strategy

Defect Lifecycle Management

QA Process Audits & Compliance

Stakeholder Management

Jira / Azure DevOps

Tools

Jira

Azure DevOps

Job description

Job Title: QA Governance Analyst
Experience: 6-10 Years
Location: Bengaluru

Job Summary

We are looking for an experienced QA Governance Analyst to operationalize and maintain the Quality Assurance Center of Excellence (QA COE) governance framework, ensure adherence to QA standards, and drive continuous improvement across testing processes. The ideal candidate will have strong experience in QA governance, test process audits, defect management, release readiness, quality metrics, and stakeholder coordination across Agile and enterprise delivery environments.

Roles and Responsibilities

1. QA Governance and COE Framework

• Operationalize, maintain, and continuously improve the QA COE governance framework, policies, standards, and procedures.

• Ensure consistent adoption of QA processes, testing standards, templates, and best practices across projects and teams.

• Maintain governance artifacts, RACI matrices, process documentation, and compliance evidence.

2. Test Planning and Quality Assurance

• Review and validate test strategies, test plans, test coverage, requirements traceability, risk assessments, and test execution evidence.

• Ensure alignment of testing activities with business requirements, project objectives, and organizational quality standards.

• Monitor compliance with defined QA processes throughout the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).

3. Quality Gates and Release Governance

• Define and monitor sprint-level and release-level quality gates.

• Maintain Go/No-Go checklists and ensure completion of mandatory quality criteria before release approval.

• Facilitate release readiness reviews and coordinate with QA, development, business, and release management teams.

• Track release risks, unresolved defects, testing completion, and quality exceptions.

4. Defect Management and Root Cause Analysis

• Monitor defect classification, severity, priority, aging, leakage, and resolution trends.

• Facilitate defect triage meetings and ensure timely follow-up on critical and high-priority defects.

• Review root cause analysis (RCA) for recurring defects, production escapes, and quality failures.

• Track corrective and preventive actions to reduce defect recurrence and improve overall product quality.

5. QA Process Audits and Compliance

• Conduct periodic QA process audits and compliance reviews to assess adherence to established standards.

• Identify process gaps, non-compliance issues, and improvement opportunities.

• Track audit findings, corrective actions, owners, and closure timelines.

• Maintain audit-ready documentation and evidence for governance reviews.

6. Reporting and Stakeholder Management

• Prepare and maintain QA governance reports, defect dashboards, audit summaries, quality metrics, and release readiness reports.

• Analyze quality trends and provide actionable insights to QA leadership and delivery stakeholders.

• Coordinate with cross-functional teams to drive governance compliance and continuous process improvement.

• Communicate quality risks, process deviations, and release concerns clearly to relevant stakeholders.

Required Skills and Qualifications

• 6-10 years of overall Quality Assurance / Software Testing experience.

• Minimum 3 years of experience in QA Governance, QA Process Management, QA Leadership, or Quality Assurance COE activities.

• Strong understanding of SDLC, STLC, Agile, and Scrum methodologies.

• Hands-on experience in test planning, test strategy reviews, test coverage, requirements traceability, and quality gates.

• Strong experience in defect lifecycle management, defect triage, severity and priority classification, defect leakage, and RCA governance.

• Experience conducting QA process audits, compliance reviews, and tracking corrective actions.

• Working knowledge of Jira, Azure DevOps, or equivalent test and defect management tools.

• Strong analytical, documentation, reporting, communication, and stakeholder management skills.

Good-to-Have Skills

• Experience working in a QA Center of Excellence (QA COE) or Testing Center of Excellence (TCoE).

• Exposure to enterprise QA transformation and process standardization initiatives.

• Knowledge of ITIL, Six Sigma, CMMI, or ISO quality frameworks.

• Experience in release governance and release readiness management.

• Familiarity with Power BI or other reporting tools for QA dashboards and quality metrics.

• Exposure to AI-assisted QA governance, reporting, or process optimization.

Key Deliverables

• QA governance framework, standards, templates, and process documentation.

• Test strategy and test plan review records.

• Quality-gate compliance and Go/No-Go checklists.

• Defect governance reports, RCA tracking, and defect leakage analysis.

• QA process audit reports and corrective action trackers.

• Release readiness assessments and QA governance dashboards.