Training Specialist, Last Mile - Training Team (Fulfillment & Operations)

Amazon Inc.; Patna; On-site; INR 500,000 - 700,000; Full time

Job summary

Amazon Inc. in Patna, India is seeking a Training Specialist for the Last Mile Training Team. The role is on-site and focuses on developing and delivering effective training programs, boosting employee competencies, and supporting performance improvements aligned with Amazon's values.

Travel for business may be required. The candidate will own station training interventions, track metrics, and collaborate with operations leaders to ensure program effectiveness.

Qualifications

• Experience with written and verbal communication and presentation.
• Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Own business goals and identify knowledge gaps to fill.
• Support AMZL and EDSP stations to meet business goals.
• Track station performance and announce training interventions.
• Supervise learning metrics and outcomes for territory/region.
• Manage live performance metrics end-to-end.
• Deliver training on new processes and ITL/digital learning; ongoing courses.
• Maintain data and analysis in Excel reports as required.
• Ensure completion of new hire training and performance programs on time.
• Partner with operations during station audits to fix gaps.
• Identify learning coaches and certify them.
• Lead improvement projects to enhance business performance.
• Drive quality and learning metrics.
• Conduct classroom sessions and stakeholder briefings.

Skills

Excel

PowerPoint

Email writing

Presentation

Communication

Stakholder engagement

Tools

AI tool content creation

Job description

Training Specialist, Last Mile - Training Team

Job summary
Training Specialist Job Description (On-Site)
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need self driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. This role requires to travel for business requirements.

Trainer Best Behavior

• 1- Own business goals and intervene by identifying knowledge gaps to be filled.
• 2- Proactively recommend ways and support the mapped AMZL and EDSP stations towards meeting business goals.
• 3- Proactively track mapped stations performance and pre-announce training interventions.
• 4- Must be approachable and exhibit the best behavior while at work.
• 5- Always be up to date with the latest techniques, tools, and processes.
• 6- Own to support territory specific or zonal projects.
• 7- Drive in quality & learning related metrics
• 8- Hold a strong hand in excel, PPT, AI tool content making, Email writing
• 9- Build strong connect with stakeholders and support in shaping business by proactively offering visibility on recurring outliers.
• 10- Keeping business and stakeholders updated about all the training interventions.

Key job responsibilities

• 1- Own business goals and intervene by identifying knowledge gaps to be filled.
• 2- Proactively recommend ways and support the mapped AMZL and EDSP stations towards meeting business goals.
• 3- Proactively track mapped stations performance and pre-announce training interventions.
• 4- Supervise structured learning metrices and also oversee their results for the assigned territory and region.
• 5- Managing live performance metrices end to end for the assigned territory.
• 6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
• 7- Maintaining data and analysis through reports on excel (as per business requirement)
• 8- Ensure completion of new hire training program, coaching & other performance improvement programs on time.
• 9- Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
• 10- Identifying learning coaches & certifying them.
• 11- Lead the individual improvement projects to enhance the business performance.
• 12- Drive Quality & Learning metrics
• 13- Conducting chime sessions & Class room sessions to the stake holders

A day in the life

• - Track the day to day business metrics and plan to visit the mapped stations for metric improvement
• - Involve and engage well with mapped LA/LGs for daily L&D activities
• - Offer visibility on daily reporting's and progress updates

Basic Qualifications

- Experience with written and verbal communication and presentation
- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)

Preferred Qualifications

- Experience working with and delivering training/information to Associates and TL level employees

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.