Oprational Trainer

UnitedHealth Group; Hyderabad; On-site; Confidential; Full time

Job summary

UnitedHealth Group’s Optum division seeks an experienced Training Lead to build and manage the training department for backend RCM operations. You will design programs, deliver fresher and seasoned instruction, and ensure batches reach productive levels.

Collaboration with operations, quality, and management is essential to identify training needs, develop curriculums, and implement automation. Strong communication and leadership are required to guide cross-geography teams.

Qualifications

• Experience in US healthcare billing and revenue cycle management services.
• Ability to analyze AR claims end-to-end and identify root causes.
• Strong knowledge of denial management and appeal writing.
• Experience with inpatient and outpatient coding and UB04 forms.
• Experience across multiple geos including US/PR/PHL/IND.

Responsibilities

• Successful implementation and management of the training department.
• Training fresher, existing and experienced colleagues for all scopes of work in backend business of RCM.
• Delivering training programs to employees using a variety of methods, including classroom instruction, e-learning and on-the-job training.
• Review training needs and performance monthly basis and perform focus group, conduct feedback and monitor progress of the batches till they become productive as 100%.
• Bottom quartile management.
• Plan and implement an effective training curriculum, content and automation.
• Collaborate with management to identify training needs (TNI or TNA) for all employees.
• Regularly connect with ops, quality and training to enhance the training and identify the area of improvement.
• Maintaining up-to-date knowledge of best practices in training and development and making recommendations for changes to training programs as required.
• Be able to raise or track new hire process credentials.
• Be able to work on the accounts for the aligned process to have hands-on experience for better for experiential training.
• Learn new or existing business as end to end and prepare or modifier the training curriculum.
• Be able to align themselves with organization or team or client culture and mission, vision and value.
• Be well equipped in handling in-person and virtual training.
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives.

Skills

US healthcare industry

Revenue Cycle Management

AR analysis

Denial management

Medicare/Medicaid knowledge

Audit and compliance

Leadership

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Successful implementation and management of the training department
• Training fresher, existing and experienced colleagues for all scopes of work in backend business of RCM
• Delivering training programs to employees using a variety of methods, including classroom instruction, e-learning and on-the-job training
• Review training needs and performance monthly basis and perform focus group, conduct feedback and monitor progress of the batches till they become productive as 100%
• Bottom quartile management
• Plan and implement an effective training curriculum, content and automation
• Collaborate with management to identify training needs (TNI or TNA) for all employees
• Regularly connect with ops, quality and training to enhance the training and identify the area of improvement
• Maintaining up-to-date knowledge of best practices in training and development and making recommendations for changes to training programs as required
• Be able to raise or track new hire process credentials
• Be able to work on the accounts for the aligned process to have hands-on experience for better for experiential training
• Learn new or existing business as end to end and prepare or modifier the training curriculum
• Be able to align themselves with organization or team or client culture and mission, vision and value
• Be well equipped in handling in-person and virtual training
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Experience in the US healthcare industry with acute and ambulatory billing
• Experience in healthcare revenue cycle management services, with understanding of upstream and downstream
• Worked as AR representative and effectively implemented the experiential learning in the new hire batches
• In-depth knowledge of denial management and appeal writing for both administrative and clinical denials
• In-depth knowledge of Acute and Ambulatory specialties with understanding of associated diagnosis, procedure and denials
• Comprehensive knowledge of UB04 claim form component, including proper inpatient coding, revenue codes, procedure codes, and regulatory requirement
• Familiarity with insurance guidelines (Medicare, Medicaid, commercial payers) and their plans
• Expertise in handling inpatient claims and understanding payment methodologies- DRG classifications, bundled payment models)
• Proficiency in understanding coding denials and code sets (ICD-10, CPT04, HCPCS) and understanding of medical records
• Demonstrated ability to analyze AR claim as end to end and identify the root cause and faster resolution
• Demonstrated ability to handle multiple geos - US/PR/PHL/IND
• Proven solid analytical and problem-solving skills
• Proven excellent communication and leadership abilities

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.