Senior Trainer – Business Training (Dental AR)

Access Healthcare Service; Chennai District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Access Healthcare Service is seeking a Senior Trainer to deliver high-quality process training for the Dental AR business, focusing on onboarding, on-the-job coaching, and learning content development. You will collaborate with operations to ensure new hires reach performance targets.

You will design training programs, manage OJT and QCP, track learning data, and mentor staff to support a smooth transition into operations across night shifts at our Chennai location.

Qualifications

• Bachelor's degree in any discipline.
• 3–7 years of experience in the US Healthcare RCM industry with hands‑on AR experience.
• Minimum 2 years of experience in training, coaching, or learning & development.
• Experience in Dental AR training is preferred.
• Strong understanding of end‑to‑end AR processes and US Healthcare domain.

Responsibilities

• Deliver client-specific process training to new hires.
• Develop and execute training plans aligned with business and operational requirements.
• Ensure training timelines and turnaround time commitments are met.
• Facilitate refresher training for existing employees.
• Design and update training materials, presentations, assessments, SOPs, and work instructions.
• Create engaging learning content and resources to support knowledge transfer.
• Manage knowledge base updates and schedule periodic assessments.
• Manage OJT and QCP for trainees.
• Monitor new hires' performance and provide timely coaching.
• Conduct training evaluations and implement improvements.
• Maintain training records, attendance, feedback, and learning data.
• Collaborate with Operations to identify training needs and schedule interventions.
• Prepare training reports and support continuous improvement.
• Mentor and support new employees to ensure smooth transition into operations.

Skills

Process Training

Curriculum Development

Assessments

OJT Coaching

Stakeholder Collaboration

Reporting

Communication Skills

Time Management

MS Office

LMS

Learning Mindset

Education

Bachelor's degree

Tools

Microsoft Office

LMS

Job description

The Senior Trainer is responsible for delivering high-quality process training for the Dental Accounts Receivable (AR) business. This role focuses on onboarding new hires, managing on-the-job training, developing learning content, and partnering with operations to ensure employees achieve the required performance standards.

Key Responsibilities:

Training Delivery

Deliver client-specific process training to new hires in the Dental AR business.

Develop and execute training plans in alignment with business and operational requirements.

Ensure training timelines and turnaround time (TAT) commitments are consistently met.

Facilitate refresher training and knowledge enhancement programs for existing employees.

Learning Content & Assessments

Design and update training materials, presentations, assessments, SOPs, and process work instructions.

Create engaging learning content and educational resources to support effective knowledge transfer.

Manage knowledge base updates and schedule periodic assessments.

Performance Monitoring

Manage the On-the-Job Training (OJT) and Quality Certification Process (QCP) for trainees.

Monitor new hires' performance during the initial learning period and provide timely coaching and process guidance.

Conduct training evaluations, analyse feedback, and recommend improvements to training methods and curriculum.

Maintain training records, attendance, feedback, and learning data with accuracy.

Collaborate with Operations and other stakeholders to identify training needs and schedule learning interventions.

Prepare training reports and support continuous improvement initiatives.

Mentor and support new employees to ensure a smooth transition into operations.

Experience and Qualification:

Experience

Bachelor's degree in any discipline.

3–7 years of experience in the US Healthcare RCM industry with hands‑on experience in the Accounts Receivable (AR) process.

Minimum 2 years of experience in training, coaching, or learning & development.

Experience in Dental AR training is preferred.

Strong understanding of end‑to‑end AR processes and the US Healthcare domain.

Key Skills

Process Training & Facilitation

Curriculum and Training Content Development

Learning Assessments & Knowledge Management

On-the-Job Training (OJT) & Performance Coaching

Stakeholder Collaboration

Training Data Management & Reporting

Strong Communication and Presentation Skills

Organizational and Time Management Skills

Microsoft Office Suite and Learning Management Systems (LMS)

Passion for learning and continuous improvement

Work type:

Full-Time

Work from Office

Willingness to work night shifts