Training Head

Kannu Ki Chai Pvt Ltd; Pune District; On-site; INR 335,000 - 558,000; Full time

Job summary

KANNU KI CHAI is seeking a Training Head to lead the training and development function across all outlets in Pune. The role focuses on designing and implementing programs for Store and Shift Managers and frontline staff, with emphasis on SOP adherence, product knowledge, customer service, hygiene, and safety.

The candidate will conduct inductions, monitor training impact, and drive continuous improvement with HR and Operations.

Qualifications

• 5+ years experience in Training & Development, preferably in F&B/QSR/Retail.
• Strong leadership and team management skills.
• Excellent communication and presentation abilities.
• Knowledge of F&B SOPs and outlet operations.
• Willingness to travel across outlets.

Responsibilities

• Lead the overall training and development function for all KANNU KI CHAI outlets.
• Design and implement training programs for Store Managers, Shift Managers, and Team Members.
• Conduct induction and onboarding programs for all new employees.
• Ensure employees are trained on company SOPs, product knowledge, customer service, hygiene, safety, and outlet operations.
• Conduct regular outlet visits to assess team performance and identify training gaps.
• Develop training modules, manuals, assessments, and evaluation methods.
• Monitor employee performance before and after training and ensure measurable improvement.
• Conduct refresher training whenever operational gaps or SOP deviations are identified.
• Support the Operations team in improving outlet performance through targeted training.
• Ensure proper training and certification of employees before they independently handle key responsibilities.
• Lead training for new outlet openings, including complete team onboarding and operational readiness.
• Maintain accurate training records, attendance, assessments, and performance reports.
• Collect feedback from employees and managers to continuously improve training programs.
• Work closely with HR and Operations to identify manpower development and succession-planning requirements.
• Develop leadership and management training programs for Store and Shift Managers.
• Conduct periodic assessments/audits to ensure training standards are being followed across outlets.
• Stay updated with best practices in F&B training, customer service, and operational excellence.

Skills

Leadership

Team management

Communication

Presentation skills

F&B SOPs

Training & onboarding

MS Office/Google Workspace

Travel willingness

Tools

MS Office/Google Workspace

Job description

Training Head – KANNU KI CHAI

Position: Training Head
Department: Training & Development
Location: Pune
Experience: 5+ years, preferably in F&B/QSR/Retail

Job Responsibilities

• Lead the overall training and development function for all KANNU KI CHAI outlets.
• Design and implement training programs for Store Managers, Shift Managers, and Team Members.
• Conduct induction and onboarding programs for all new employees.
• Ensure employees are trained on company SOPs, product knowledge, customer service, hygiene, safety, and outlet operations.
• Conduct regular outlet visits to assess team performance and identify training gaps.
• Develop training modules, manuals, assessments, and evaluation methods.
• Monitor employee performance before and after training and ensure measurable improvement.
• Conduct refresher training whenever operational gaps or SOP deviations are identified.
• Support the Operations team in improving outlet performance through targeted training.
• Ensure proper training and certification of employees before they independently handle key responsibilities.
• Lead training for new outlet openings, including complete team onboarding and operational readiness.
• Maintain accurate training records, attendance, assessments, and performance reports.
• Collect feedback from employees and managers to continuously improve training programs.
• Work closely with HR and Operations to identify manpower development and succession-planning requirements.
• Develop leadership and management training programs for Store and Shift Managers.
• Conduct periodic assessments/audits to ensure training standards are being followed across outlets.
• Stay updated with best practices in F&B training, customer service, and operational excellence.

Required Skills

• Strong leadership and team-management skills.
• Excellent communication and presentation abilities.
• Strong knowledge of F&B/QSR operations and SOPs.
• Ability to train, motivate, and evaluate employees.
• Strong problem-solving and analytical skills.
• Good knowledge of MS Office/Google Workspace.
• Willingness to travel across outlets as required.

Key Performance Areas

• Training completion and effectiveness.
• Improvement in employee performance.
• SOP and hygiene compliance.
• New-joiner training and certification.
• Store audit and operational performance improvement.
• Manager and team-member development.

CONTACT NUMBER: 8855086418

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person