Training Manager

Food Whisperer; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Career progression

Job summary

Food Whisperer is seeking a Training Manager to oversee learning and development for Bengaluru's corporate catering teams. You will design, implement, and assess training programs focused on food safety, service quality, and regulatory compliance.

Lead onboarding, manage ongoing staff training, and collaborate with QA/Operations to close performance gaps. This role demands strong instructional design, presentation skills, and the ability to train both virtually and on-site.

Qualifications

• 6+ years in Training and Development, preferably in F&B or large corporate catering.
• Experience designing, delivering, and evaluating training programs.
• Knowledge of HACCP/FSSAI standards and client service excellence.

Responsibilities

• Design and implement training programs for site managers, kitchen staff, and service teams.
• Lead onboarding and ongoing development to ensure consistent service quality.
• Assess training effectiveness with metrics and reports; drive improvements.
• Develop Train-the-Trainer programs for local micro-trainings.

Skills

Instructional Design

Presentation Skills

Adaptability

Documentation

MS Office Suite

Education

Bachelor’s degree in Hotel Management

Bachelor’s degree in Human Resources

Tools

MS Office Suite

Job description

Food Whisperer is a premier corporate catering solutions provider dedicated to transforming the workplace dining experience. We believe that great food fuels great work. Our mission is to deliver healthy, hygienic, and delicious culinary experiences to corporate offices across Bengaluru. We are looking for a skilled Training Manager to ensure every member of our team upholds our high standards of service, safety, and culinary excellence.

About the Role

We are seeking a highly organized and engaging Training Manager to oversee all learning and development initiatives for our corporate catering teams across Bengaluru. This role is critical to maintaining the consistency and quality of service that Food Whisperer promises its clients.

You will be responsible for designing, implementing, and assessing training programs for a diverse workforce, including site managers, kitchen staff, and service personnel, focusing heavily on F&B protocols and regulatory compliance.

Key Responsibilities

1. Curriculum Design and Development

• Design and develop comprehensive training modules and materials covering food safety, hygiene (HACCP/FSSAI standards), customer service, soft skills, and specific Standard Operating Procedures (SOPs) for corporate catering sites.
• Create job-specific training paths for new hires, including Site Managers, Kitchen Stewards, and Service Associates.
• Update training content regularly to reflect new industry best practices, client requirements, and regulatory changes.

2. Training Delivery and Execution

• Conduct engaging, hands-on training sessions and workshops at the central kitchen and various client sites across Bengaluru.
• Manage the full onboarding process for new employees, ensuring they are job-ready and integrated into the Food Whisperer culture.
• Coordinate refresher training programs for existing staff to continuously improve service quality and efficiency.

3. Compliance and Quality Assurance

• Ensure all training documentation is meticulous and auditable, proving compliance with FSSAI and internal quality control standards.
• Work closely with the Quality Assurance and Operations teams to identify recurring performance gaps and design targeted interventions.
• Implement a 'Train-the-Trainer' program to empower site managers to conduct micro-trainings locally.

4. Assessment and Reporting

• Establish clear metrics and methodologies (e.g., surveys, skill tests, on-site observations) to assess the effectiveness of all training programs.
• Prepare and present regular reports on training completion rates, assessment results, and the impact of L&D initiatives on operational performance (e.g., service ratings, audit scores).

Candidate Profile

Experience & Background:

• Proven experience (6+ years) in a dedicated Training and Development role, preferably within the F&B, Hotel, or large-scale Corporate Catering industry.
• Demonstrated experience in developing and delivering training content related to food safety (HACCP/FSSAI) and customer service.
• Familiarity with the operational environment of corporate cafeterias or multi-site service delivery.
• Instructional Design: Strong ability to translate complex operational procedures into clear, engaging, and actionable training content.
• Presentation Skills: Excellent public speaking and facilitation skills with the ability to engage diverse audiences.
• Adaptability: Capacity to conduct training both virtually and in physical, operational environments.
• Documentation: Proficiency in creating professional reports, presentations, and training manuals (MS Office Suite).

Education:

• Bachelor’s degree in Hotel Management, Human Resources, or a related field is required.

What We Offer

• A competitive compensation package that aligns with local market standards and rewards individual impact.
• A pivotal role in shaping the skills and culture of a growing, industry-leading corporate catering brand.
• Significant opportunities for professional development and career progression.