Training Coordinator

Shifastar Technologies Pvt. Ltd.; Mumbai; On-site; INR 279,000 - 446,000; Full time

Job summary

Shifastar Technologies Pvt. Ltd. in Mumbai seeks a Junior Training Coordinator to ensure smooth running from initial inquiry to certificate.

You will manage scheduling, learner communications, and logistics for classroom and online sessions while maintaining records and following up with learners. You will coordinate with Accounts on fee payments, keep the enquiry database accurate, and collect feedback after each batch to help improve training quality and growth.

Qualifications

• Respond to course enquiries by phone, email and WhatsApp within the same working day.
• Share course brochures, fees and batch dates with interested leads.
• Prepare and issue course completion certificates after approval.

Responsibilities

• Respond to course enquiries the same business day via phone, email or WhatsApp.
• Share brochures, fees and batch dates; follow up with interested leads.
• Process registrations, collect enrolment forms and track fee payments with Accounts.
• Maintain the enquiry and enrolment database accurately.
• Prepare and issue course completion and certificates after approval.
• Collect learner feedback after every batch and summarize for the Training Coordinator.
• Handle other training-related tasks assigned by the Training Coordinator or management.

Skills

Communication

Scheduling

Customer service

Problem-solving

Tools

CRM software

MS Excel

Job description

The Junior Training Coordinator keeps every batch running smoothly — from first enquiry to certificate. The role handles scheduling, learner communication, classroom and online session logistics, records and follow-ups, freeing the Training Coordinator to focus on growth, quality and sales.

Key responsibilities:

• Respond to course enquiries by phone, email and WhatsApp within the same working day
• Share course brochures, fees and batch dates; follow up with interested leads
• Process registrations, collect enrolment forms and track fee payments with Accounts
• Maintain the enquiry and enrolment database accurately
• Prepare and issue course completion and certificates after approval
• Collect learner feedback after every batch and compile a summary for the Training Coordinator
• Handle any other training-related tasks assigned by the Training Coordinator or management