TRAINING COORDINATOR

NIIT Limited; Gurgaon; Hybrid; INR 350,000 - 550,000; Full time

Benefits offered by this job

Night shift allowance

Job summary

NIIT Limited in Gurgaon, Haryana, India, invites applications for the Associate Training Coordinator – Managed Services. You will support end-to-end training administration for global clients, coordinating logistics, managing learner communications, and handling LMS activities to ensure smooth training delivery.

The role involves assisting customers with training administration issues via email, providing scheduling options, gathering information, documenting cases, and generating daily/weekly

Qualifications

• Graduates may apply (B.A./B.Com/BBA/BHM/B.Sc./BCA).
• BE/MCA not eligible; PGDM can apply.
• Night shift allowances provided.

Responsibilities

• Assist customers with Training Administration issues via email.
• Provide resolutions and training scheduling options to customers.
• Gather additional information about reported issues.
• Perform detailed case analysis and document the case in the system; generate ticket.
• Generate daily/weekly reports for the customer on Microsoft Excel.

Skills

Customer support

Email communication

LMS administration

Ticketing reporting

Excel reporting

Education

Graduates: BA, BCom, BBA, BHM, BSc, BCA; BE/MCA not eligible; PGDM allowed

Tools

LMS

Ticketing system

Microsoft Excel

Job description

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Job Title: TRAINING COORDINATOR

Location: Gurgaon, Haryana, India

Work Mode: Hybrid model

Span of Control: Individual Contributor

Job Summary

Introduction

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job Overview

The Associate Training Coordinator – Managed Services supports end-to-end training administration for global clients by coordinating logistics, managing learner communications, and handling LMS activities to ensure smooth training delivery across regions.

Roles and Responsibilities

• Assist the customers with the Training Administration issue via E-mail
• Provide the customer with resolutions / Training scheduling options
• Gather additional information about reported issues
• Perform detailed case analysis and document the case in the system and generate ticket
• Generate daily / weekly reports for the customer on Microsoft Excel

Educational Qualification

• Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply.
• Distance P.G can apply , BE /MCA are not eligible, PGDM can apply
• Working knowledge of computers, In Night shifts Night Allowances will be provided.