Quality Analyst - International Banking Immediate joiners

TP; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Dynamic work environment

Learning opportunities

Job summary

TP in Chennai seeks a skilled Quality Analyst with 2–7 years of experience in the International Banking/BFSI domain to drive quality across banking operations. The role emphasizes audits, regulatory compliance, and continuous improvement using 7 QC Tools for root-cause analysis.

You will prepare reports, dashboards, and collaborate with cross-functional teams to implement CAPA and ensure service excellence. Immediate joiners preferred; rotations may apply.

Qualifications

• Bachelor's degree in any field; BFSI domain preferred.
• 2–7 years of QA experience in International Banking/BFSI.
• Strong knowledge of banking ops, KYC/AML and customer service processes.

Responsibilities

• Conduct quality audits of banking operations and customer interactions.
• Monitor process compliance, regulatory adherence, and quality standards.
• Analyze quality metrics and identify process improvements.
• Use QC Tools to perform root-cause analysis and drive improvements.
• Prepare and present quality reports, scorecards, and dashboards.
• Collaborate with ops, training and process teams for CAPA.
• Conduct calibration sessions and provide feedback to teams.
• Ensure adherence to banking regulations and internal controls.
• Support quality initiatives to enhance efficiency.
• Participate in client reviews and governance meetings.

Skills

Quality analysis

BFSI knowledge

QC Tools

Root cause analysis

Excel

Stakeholder mgmt

Analytical skills

Education

Bachelor's degree

Tools

Excel

PowerPoint

Dashboards

Job description

We are seeking a highly skilled Quality Analyst with experience in the International Banking/BFSI domain. The ideal candidate should have strong knowledge of quality management processes, transaction monitoring, and expertise in 7 QC Tools. The candidate will be responsible for ensuring service excellence, process adherence, compliance, and continuous improvement initiatives within banking operations.

Key Responsibilities

• Conduct quality audits and evaluate banking operations, customer interactions, and transaction processes.
• Monitor process compliance, regulatory adherence, and quality standards.
• Analyze quality performance metrics and identify areas for process improvement.
• Utilize 7 QC Tools (Pareto Chart, Cause & Effect Diagram, Check Sheets, Histograms, Scatter Diagrams, Control Charts, and Flowcharts) to perform root cause analysis and drive quality improvements.
• Prepare and present quality reports, scorecards, and performance dashboards to stakeholders.
• Collaborate with operations, training, and process teams to implement corrective and preventive actions.
• Conduct calibration sessions and provide constructive feedback to improve team performance.
• Ensure adherence to banking regulations, internal controls, and organizational quality standards.
• Support process improvement projects and quality initiatives to enhance operational efficiency.
• Participate in client reviews and quality governance meetings.

Required Skills & Qualifications

• Bachelor's degree Any
• 2-7 years of experience as a Quality Analyst in the International Banking/BFSI domain.
• Strong understanding of banking operations, financial products, KYC, AML, and customer service processes.
• Hands-on experience with 7 QC Tools and quality improvement methodologies.
• Knowledge of quality frameworks, process improvement techniques, and root cause analysis.
• Excellent analytical, problem-solving, and reporting skills.
• Strong communication and stakeholder management abilities.
• Proficiency in MS Excel, PowerPoint, and quality reporting tools.

Preferred Qualifications

• Lean Six Sigma Green Belt/Yellow Belt certification.
• Experience in international banking operations, retail banking, commercial banking, or back-office banking processes.
• Exposure to process improvement and quality management systems.

What We Offer

• Competitive salary and benefits package.
• Career growth opportunities within the banking domain.
• Dynamic and collaborative work environment.
• Learning and development opportunities.

Note: Candidates should be immediate joiners and flexible to work in rotational shifts. Experience in International Banking Quality Assurance and 7 QC Tools is mandatory.