Trainer – Learning & Development

Amadora Gourmet Ice Cream & Sorbet; Chennai District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Amadora Gourmet Ice Cream & Sorbet in India is seeking a dedicated Trainer to own our learning and development function end-to-end. You’ll design training programs, build the training calendar, and personally deliver content across every level of our store organisation across Chennai, Bangalore, and Hyderabad.

This hands-on leadership role requires you to lead a small training team, stand on the shop floor delivering training yourself, and travel regularly to different branches to ensure quality

Qualifications

• 4+ years in training and development.
• Experience in QSR, F&B, or retail training preferred.
• Ability to design training content from scratch.
• Comfort delivering to diverse store staff.
• Willingness to travel across Chennai branches.
• Bachelor’s degree; relevant certifications are a plus.

Responsibilities

• Build and maintain a structured training curriculum for every role.
• Run the annual training calendar across Chennai, Bangalore, and Hyderabad.
• Deliver training personally—classroom and on-the-floor.
• Lead and grow the training team.
• Train franchise teams on Amadora standards before openings and audit.
• Create training collateral—manuals, SOP videos, quick-reference cards, e-learning modules.
• Partner with HR, Operations, Cluster Managers to identify skill gaps.
• Track and report training metrics.

Skills

Curriculum design

Delivery training

People management

On-the-floor training

Communication in English

Travel readiness

Training program development

Education

Bachelor's degree

L&D certifications

Hospitality training certifications

Job description

Amadora is one of India's leading artisanal gourmet ice cream brands, founded in 2011. We operate 12+ stores across Chennai, Bangalore, and Hyderabad through a mix of company-owned and franchise outlets, with a central production kitchen in Velachery, Chennai.

We're in an active growth phase — expanding our franchise network across South India and building the systems and people to scale with quality intact.

The Role

We're hiring a Trainer to own our learning and development function end-to-end. You’ll design training programs, build the training calendar, and personally deliver content across every level of our store organisation — from new associates to multi-store managers — across all three cities. This is a hands‑on leadership role: you will both lead a small training team and stand on the shop floor delivering training yourself.

If you've come up through QSR, F&B, or retail training and you're excited by the idea of building a training function (not just running one) for a premium, fast‑growing brand, this is for you.

What You'll Do

• Build and maintain a structured training curriculum for every role — Associate, Senior Associate, Shift Manager, Store Manager, Cluster Manager / Multi‑Store Manager — with clear competencies, assessments, and certification standards for each level.
• Run the annual training calendar across Chennai, Bangalore, and Hyderabad, including new hire onboarding, refresher modules, new product launches, SOP rollouts, and franchise team training.
• Deliver training personally — both classroom and on-the-floor — and travel regularly across our three city clusters to do so.
• Lead and grow the training team (Lead Trainer + city‑level trainers), set their delivery standards, and review their output.
• Train franchise teams on Amadora standards before store openings and conduct periodic audits to ensure consistency.
• Create training collateral — manuals, SOP videos, quick‑reference cards, e‑learning modules, assessment sheets — in formats that work for frontline staff.
• Partner with HR, Operations, and Cluster Managers to identify skill gaps, build PIPs where needed, and feed training insights back into hiring and ops.
• Track and report training metrics: coverage, completion rates, post-training performance, certification status by store and by city.

Who You Are

• 4+ years in training and development
• QSR, F&B, café, bakery, or organised retail training experience strongly preferred — you understand the operating rhythm of a store.
• Proven ability to design training content from scratch, not just deliver someone else's deck.
• Comfortable training mixed audiences — frontline associates one day, managers the next — and adjusting your style accordingly.
• Strong on-the-floor presence: you can demonstrate, observe, correct, and coach in a live store environment.
• Willing and able to travel across different branches in Chennai
• People manager experience: you've led a small team of trainers or supervisors before.
• Excellent communication in English plus at least one of Tamil, Kannada, or Telugu. Hindi is a plus.
• Bachelor's degree; certifications in L&D, train‑the‑trainer, or hospitality training are a plus.

You’ll be building the training backbone of a brand that’s about to scale.

You’ll have direct access to the leadership team, real ownership of your function, and the chance to set the standard for how an Indian artisanal F&B brand trains its people.