Trainer / BFSI

Orcapod Consulting Services; Hyderabad; On-site; INR 800,000 - 1,000,000; Full time

Job summary

Orcapod Consulting Services is looking for a Training Lead in Hyderabad. This role involves overseeing the performance of training programs and providing direction to team members. You will be responsible for developing, managing, and facilitating training sessions while ensuring high customer satisfaction.

The ideal candidate should have a bachelor's degree, experience in training, and strong analytical skills. Candidates should also be comfortable working rotational shifts.

Qualifications

• Must have a bachelor's degree in any stream.
• Certifications from The Institutes are an added advantage.
• 6+ years of experience as a Training SME and Trainer.

Responsibilities

• Oversee the overall performance of aligned accounts.
• Develop and manage training programs.
• Facilitate training for new and existing resources.

Skills

Communication skills

Analytical thinking

Detail-oriented

Knowledge of Property & Casualty

People management

Education

Bachelor's degree in any stream

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

JD | Insurance, BFSI - Training Lead (TL)

Job Summary: Responsible in overseeing the overall performance of the aligned accounts and provides direction to team members directly reporting to him/her in all aspects of Training including planning/design, implementation, reporting, and evaluation of all Training processes. He/she provides guidance in the development, implementation, analysis, evaluation of policies and procedures that render effective and efficient world-class service to Insurance clients as evidenced by excellent Customer Satisfaction, Employee Satisfaction.

Duties and Responsibilities

• Develop, update, and manage training programs for the account and collaborates with BFSI team on instructional design, content, projects, etc.
• Facilitate or co-facilitate trainings for new and existing resources using a variety of instructional techniques formats.
• Drive Domain across accounts in India teams.
• Actively participates in Due Diligence and transitions calls for new & existing scope of work.
• Manage coaching sessions with trainees and supervisors to achieve high performance levels.
• Works with quality assurance in monitoring resources while processing cases to provide appropriate coaching to ensure consistent procedures and standards, and overall partner performance to maximize customer satisfaction.
• Manage training administration to include training enrolment and class assignments, course evaluations and tests and develop appropriate reporting to manage program effectiveness.
• Assess and or adapt both current and new training needs to adapt to organizational changes and business needs.
• Work very closely with team members to solve process problems.
• Provide recommendations on any matters relating to improving the process.
• Manages knowledge base (which includes upkeep of training materials and records, finding innovative training methods etc.)
• Supports & designs ongoing and long-term improvement projects for career development.
• Documents all business-related employee interactions.
• Reviews and analyses reports, records, and data to meet and exceed customer and company objectives.
• Collaborates with all workgroups to resolve issues that impact internal and external Customers.
• Establishes operational priorities and strategies to meet and exceed business goals and Objectives.
• Effectively conduct meetings.

Relationship

• Interpersonal Communication: Partners with Account Leads and employees across the organization for a meaningful understanding of their requirements; and effective delivery of these.
• Customer Service Orientation: Maintains and advocates a cheerful and positive attitude, ensuring that a welcoming environment is established and consistently projected.
• Relationship Building: Establishes relationships and networks across a broad range of people and groups both internally and externally.
• Teamwork and Cooperation: Works well with others towards achieving desired results, clarifies goals and roles and initiates clarification and conflict resolution.

Desired/Preferred Qualifications

• Must have a bachelor's degree in any stream.
• Certifications from The Institutes is added advantage.
• Knowledge of Property & Casualty.
• Good critical and analytical thinking skills.
• Effectively meets strict deadlines.
• Detail oriented and possess good organization skills.
• Effective written and oral communication skills and be able to maintain confidentiality.
• Demonstrated PC knowledge including Windows, MS Applications - Microsoft Word, Excel, and Outlook.
• Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary.
• Willingness to render extended hour/s as the need arises.
• Experienced as a Training SME and Trainer for 6+ years (Out of 6+ years, core trainer 4+ years).
• People Management experience- preferably handling a team of trainers, SMEs or quality reviewers/analyst.
• Can work independently in a team environment.
• Takes initiative and proactively seeks quality solutions through continuous improvement.
• Experience working with customers & Handling Escalations.