Trainer

Digitide; Pune District; On-site; INR 300,000 - 550,000; Full time

Job summary

Digitide in Pune, India, is seeking a focused Training Specialist to shape the capability of customer support and operations teams. You will design and deliver training on product knowledge, processes, and soft skills to ensure new hires reach defined benchmarks.

Responsibilities include maintaining quality scores, conducting refresher programs, certifying training, and driving throughput for batches, with involvement in e-learning and SAP initiatives as needed.

Qualifications

• Graduation completed; training experience preferred.
• Minimum 1 year in current role.
• No warning letters in last 3 months.
• Completion of mandatory e-learning courses where applicable.

Responsibilities

• Train new recruits on product, process, soft skills, voice and accent to benchmark.
• Improve the quality score of employees.
• Conduct refresher training per needs analysis from QA team.
• Certify new hire training at the respective center.
• Increase training throughput for the batch.
• Support additional projects such as e-learning modules; SAP initiatives.

Skills

Training delivery

Quality assurance

Communication

Mentoring

Education

Graduation

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

• A1 to A2
• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• E-learning mandatory courses certified wherever applicable

Responsibilities

1) To train the new recruits on product and process/soft skill/voice and accent and bring them ut to the expected benchmark, before they hit the floor. 2) Ensuring improvement of quality score of employee 3) Responsible for fconducting refresher training program based on the training need analysis shared by the transactional quality team 4) Responsible for the certification of the new hire training at the respective center. 5) Responsible to increase training throughput for the respective batch 6) any additional project that the function would carry out which would facilitate training and re skilling . this could from quarter like development of e learning modules SAP initiative etc . Key Deliverables - attrition training throughput, cost reduction of training improve quality score f employee

Qualifications

Graduation

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 262970
• Job Category Customer Support/Operations | BPM