QA cum Trainer

Digitide; Kolkata District; Vor Ort; INR 500.000 - 700.000; Vollzeit

Zusammenfassung

Digitide in India is seeking a Training Specialist to upskill new hires in product knowledge, process, voice & accent, and soft skills. You will lead onboarding sessions, monitor performance, and ensure quality scores improve.

You will manage training data in SAP, coordinate logistics, certify trainings, and drive instructor-led and e-learning initiatives to uplift batch throughput.

Qualifikationen

• Must have 2 years of experience in voice & accent and soft-skills training.
• Experience in training delivery and improving quality scores.
• Familiarity with e-learning modules is a plus.

Aufgaben

• Train new recruits on product and process, as well as soft skills and voice & accent.
• Improve quality scores of employees.
• Conduct refreshers training based on Training Need Analysis.
• Maintain New Hire data and Training events in SAP within agreed timelines.
• Coordinate logistics for training at centers.
• Certify trainings at respective centers.
• Increase training throughput for the batch.
• Calibrate and shadow trainees regularly.
• Prepare MIS reports for the aligned process.
• Handle additional training-related projects and e-learning development.

Kenntnisse

Voice & accent

Soft skills

Training delivery

Ausbildung

Any Graduate

Tools

SAP

Jobbeschreibung

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

A1 to A2

• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• E-learning mandatory courses certified wherever applicable

Responsibilities

• To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor.
• Ensuring Improvement of Quality Scores of Employees
• Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team
• To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest
• Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon.
• Utilize the Web based training at the center
• Coordinate for the logistics requirement forth training at the respective center.
• Responsible for the certification of the new hire trainings at the respective center
• Responsible to increase training through put for the respective batch.
• Responsible for calibrating & shadowing of Trainees on a regular basis.
• Responsible for the MIS for the aligned process
• Responsible for the training deliverables) for the aligned process only
• Any additional project that the function would carry out which would facilitate training and re skilling. This could change from quarter to quarter, like development of e-learning modules, SAP initiative etc.

Key Deliverables

• Attrition training throughput.
• Cost reduction of training.
• Improve quality scores of employees.

Education

• Any Graduate

Professional Experience

• Must have 2 years of experience (voice & accent and soft-skills)

Qualifications

Graduation

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 266319
• Job Category Customer Support/Operations | BPM