Team Leader

Digitide Solutions Limited; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

A leading digital solutions provider in Chennai seeks a Customer Support professional for a role requiring graduation and a minimum of one year experience. Candidates should possess strong communication skills, knowledge of MS Office, and must maintain high QA scores. Flexibility to work in shifts is necessary. Join a motivated team at a company dedicated to driving impactful business transformations.

Qualifications

• Minimum 1 year of experience in the current role.
• Should have at least 90% QA scores.
• Should maintain 95% attendance.
• Minimum 90% QA scores required.
• Attendance target of 95%.
• Good communication skills are essential.
• Knowledge of MS Office is required.
• Able to work flexible UK & US shifts.
• Senior CSOs or CSEs from Sonic, IMT, AWH & Tilley may apply.
• Excel skills will be an added advantage.

Responsibilities

• Handle team and client calls effectively.
• Willing to work in flexible shifts (UK & US).
• Go the extra mile in customer support.
• Utilize MS Office to prepare reports and manage workflows.
• Collaborate with team to meet shift requirements and performance targets.

Skills

Communication skills

MS Office knowledge

Team handling

Attendance 95%

Education

Graduation

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

• A2 to A3
• Average PMI (last 6 months)/PMS rating 3 and above
• 1 year of exp in the current role
• No Warning Letter issued in the past 6 months
• E-learning mandatory courses certified wherever applicable

Responsibilities

• Graduation is must
• Min 1 year experience
• Willing to go the extra mile
• Should have Minimum of 90 % QA scores
• Should have 95 % attendance
• Should have good communication skills
• Should have knowledge in MS Office
• Ready to work in flexible shifts (UK & US shifts)
• Sr.CSOs, CSEs from Sonic, IMT, AWH & Tilley can apply
• Good Communication Skills, should be able to handle the team & client calls (Excel Skills will be an added advantage)

Qualifications

Graduation

Job Info

• Job Identification 258250
• Job Category Customer Support/Operations | BPM