Trainee-Terminal Operations

Adani Group; Ahmedabad District; On-site; INR 250,000 - 400,000; Full time

Job summary

Adani Group is seeking a Trainee- Terminal Operations to assist in supervising terminal operations on a shift basis. The role emphasizes coordinating staff, resolving issues, ensuring passenger satisfaction, and maintaining a safe environment while optimizing efficiency.

The position involves supporting lounge and asset management, coordinating inter-terminal transport, and working with regulatory bodies to ensure smooth operations and adherence to SOPs.

Qualifications

• Educational qualifications include a bachelor's degree in Business Administration, Aviation Management, or a related field.

Responsibilities

• Oversees terminal operations during assigned shift to ensure smooth passenger flow and on-time departures.
• Manages staff schedules and assignments for optimal resource use.
• Delivers customer service by assisting passengers and resolving issues promptly, enhancing the airport experience.
• Oversees lounge management and reserved lounges for seamless passenger experience.
• Oversees trolley operations, asset management, and maintenance of baggage/trolley systems.
• Coordinates golf cart and inter-terminal coach operations to ensure safe, timely transport.
• Monitors KPIs, addresses operational issues, and maintains standards across shift operations.
• Collaborates with regulatory agencies, airlines, and ground handlers to ensure compliance and coordination.
• Provides leadership to the terminal operations team and arranges training for staff as needed.
• Supports safety and security procedures, emergency readiness, and post-incident reviews for continuous improvement.

Education

Bachelor's degree in Business Administration, Aviation Management, or a related field

Job description

Purpose/Objective

Trainee- Terminal Operations is responsible for the overall management and supervision of terminal operations during a specific shift. This role involves coordinating staff, resolving issues, ensuring passenger satisfaction, and maintaining a safe and secure environment while optimizing operational efficiency.

Key Responsibilities of Role

• Terminal Operations Shift Management: - Oversees all terminal operations during the assigned shift, ensuring smooth passenger flow and on-time departures & coordinates with other departments for efficient operations.
• - Manages staff schedules and assignments to optimize resource utilization.
• Lounge Management and Customer Service: - Delivers exceptional customer service by assisting passengers with their needs and resolving issues promptly & builds positive relationships with passengers to enhance the overall airport experience.
• - Assist in the management of reserved lounges, ensuring a high standard of service and a seamless experience for passengers.
• Trolley Operations and Asset Management: - Oversee the management and maintenance of trolley operations, ensuring availability and cleanliness.
• - Assist in managing the asset lifecycle, including regular checks and prompt reporting of any defects or damages.
• Golf Cart and Inter Terminal Coach Operations: - Coordinate the timely deployment and safe operation of golf carts and inter-terminal coaches.
• - Ensure service levels are met, track performance scores, and address any complaints or operational issues promptly.
• Staff Supervision: - Provides leadership and guidance to the terminal operations team during the shift & monitors staff performance and addresses issues promptly.
• - Ensures adherence to operational procedures and standards among staff members.
• Vendor Management: - Manage operational aspects related to vendor management, golf cart management, baggage and shopping trolley management, Baggage Handling System (BCS) management, and inter-terminal coach management to ensure smooth operations and enhancing passenger experience within terminal - Monitor vendor performance and address any discrepancies to maintain operational standards.
• Problem Solving: - Identifies and resolves operational issues and challenges that arise during the shift & implements immediate solutions to minimize disruptions.
• - Collaborates with other departments to address complex issues and find effective solutions.
• Emergency Response Management: - Lead emergency response efforts during shifts, effectively managing situations such as bomb threats, evacuations, medical emergencies, and other contingencies.
• - Ensure all actions are carried out in accordance with laid-down SOPs and conduct post-incident reviews for continuous improvement.
• Special Events and VVIP Movements: - Support the coordination of special events, ensuring smooth execution, budgeting, and event calendar management.
• - Assist in planning and ensuring security arrangements for VVIP movements, including liaising with relevant authorities for smooth execution.
• Safety and Security Compliance: - Ensures compliance with safety and security regulations and procedures during the shift & conducts safety checks and responds to incidents.
• - Coordinates with security personnel to address security concerns and maintain a safe environment.
• Operational Efficiency: - Optimizes resource utilization during the shift to maximize efficiency and minimize costs & implements process improvements to enhance operational performance.
• - Monitors key performance indicators (KPIs) and takes corrective actions to improve performance.
• Stakeholder Management: - Shift wise coordination will all regulatory agencies, airlines and ground handlers.
• Team Leadership and Development - Supervise and manage the terminal operations team during shifts, ensuring high levels of employee engagement and discipline.
• - Identify training needs of employees and ensure team members participate in all mandatory classroom training sessions.
• Key Stakeholders - Internal: Lead - Terminal Operations Facilities Department Ground Handling Supervisor Security Supervisor IT Department HR Department Finance Department Quality Assurance Customer Service Key Stakeholders - External: Airlines MoCA,MCGM, BCAS, BOI, Customs,CISF,APHO Ground Handling Agencies Retail and Food Outlets Government Regulatory Bodies Airport Authority of India (AAI) Travel Agents Car Rental Services Security Agencies

Technical Competencies

• Emergency Response and Preparedness
• Passenger Experience Management
• Safety and Security Compliance
• Shift Operations Management
• Terminal Operations Management

Qualifications and Experience

Educational Qualifications: Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.