Terminal Incharge - Associate Manager

Adani Ports and SEZ; Mundra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Adani Ports and SEZ in Mundra is seeking an experienced Airport Operations Manager to oversee daily terminal operations and ensure compliance with aviation standards. The role requires a Bachelor's degree in relevant fields and 8–12 years of experience in airport or terminal management. Responsibilities include coordinating with various agencies, managing staff, and ensuring high standards of customer service. This position is critical to the effective functioning of the terminal, requiring strong leadership and regulatory knowledge.

Qualifications

• 8–12 years of experience in airport operations or terminal management.
• Strong knowledge of airport regulatory requirements (DGCA / ICAO / IATA standards preferred).
• Experience managing large teams and multiple stakeholders.

Responsibilities

• Manage day-to-day terminal operations including passenger processing, facilities, and services.
• Ensure compliance with aviation regulations, safety standards, and security procedures.
• Coordinate with airlines, ground handling agencies, security agencies, customs, immigration, and concessionaires.
• Monitor terminal performance, passenger flow, and crowd management during peak and irregular operations.
• Oversee maintenance, housekeeping, and infrastructure readiness of terminal buildings.
• Implement emergency response plans and manage incidents, disruptions, and crisis situations.
• Manage terminal budgets, operating costs, and resource allocation.
• Ensure high standards of customer service and handle passenger complaints and feedback.
• Supervise, train, and evaluate terminal operations staff and contractors.
• Support implementation of new technologies, systems, and process improvements.

Skills

Airport Operations Management

Team Management

Regulatory Compliance

Education

Bachelor’s degree in Airport Management, Aviation, Engineering, Business Administration, or related field

Job description

Responsibilities

• Manage day-to-day terminal operations including passenger processing, facilities, and services.
• Ensure compliance with aviation regulations, safety standards, and security procedures.
• Coordinate with airlines, ground handling agencies, security agencies, customs, immigration, and concessionaires.
• Monitor terminal performance, passenger flow, and crowd management during peak and irregular operations.
• Oversee maintenance, housekeeping, and infrastructure readiness of terminal buildings.
• Implement emergency response plans and manage incidents, disruptions, and crisis situations.
• Manage terminal budgets, operating costs, and resource allocation.
• Ensure high standards of customer service and handle passenger complaints and feedback.
• Supervise, train, and evaluate terminal operations staff and contractors.
• Support implementation of new technologies, systems, and process improvements.

Safety and Security Responsibilities

• Enforce safety management systems (SMS) and occupational health & safety standards.
• Coordinate terminal security operations and audits.
• Ensure preparedness for emergencies including fire, medical, security, and evacuation scenarios.

Qualifications

• Bachelor’s degree in Airport Management, Aviation, Engineering, Business Administration, or related field.
• 8–12 years of experience in airport operations or terminal management.
• Strong knowledge of airport regulatory requirements (DGCA / ICAO / IATA standards preferred).
• Experience managing large teams and multiple stakeholders.