Trainee (Non-IT)

Brickwork India; Bengaluru; On-site; INR 167,000 - 279,000; Part time

Job summary

Brickwork India in Bengaluru invites enthusiastic interns to support global clients with day-to-day business activities. The role emphasizes excellent English communication, customer service, and learning agility, with exposure to international processes.

The 3-month paid training leads to potential full-time employment (on-roll) as Jr. Business Support Executive (BSE), subject to successful completion, green flag assessments, and performance standards while working from Bengaluru to support USA

Qualifications

• Excellent English communication skills and a customer-centric approach.
• Willingness to learn and adapt to new processes and tools.
• Strong interpersonal and organizational abilities.
• Proficient in Microsoft Office and basic CRM usage.
• Exposure to AI productivity tools is a plus.

Responsibilities

• Support global clients with day-to-day business support activities adhering to SLAs.
• Communicate professionally with clients via email, chat, and virtual meetings.
• Maintain high standards of customer service and responsiveness in interactions.
• Coordinate with internal teams to ensure timely completion of requests and data accuracy.
• Prepare reports, update trackers, and ensure data accuracy across systems.
• Learn and utilize productivity tools to improve operational efficiency.

Skills

Excellent English

Customer service

Learning agility

Analytical thinking

Organizational skills

MS Office

AI productivity tools

Tools

Microsoft Office

CRM platforms

AI tools (Copilot, ChatGPT)

Job description

We are looking for enthusiastic, customer-focused internswith excellent English communication skills to support our global clients inthe USA. The role offers exposure to international business processes andprovides hands-on experience across multiple services offered by BrickworkIndia under “Business Enablers and Business Operations” functions.

The ideal candidate should possess a strong learningattitude, excellent interpersonal skills, and a passion for deliveringexceptional customer service.

This is a 3-month paid training designed to provide hands-on experience in delivering Business Support and Business Operations Services to global clients. High-performing interns who consistently demonstrate professionalism, strong communication, customer-centricity, and operational excellence will be considered for a full-time employment (on-roll)for a position of Jr. Business Support Executive (BSE) with Brickwork India, subject to:

• Successful completion of the 3-month training.
• Achieving a Green Flag status in all mandatory assessments and evaluations.
• Meeting the expected performance, quality, productivity, attendance, and behavioural standards throughout the internship.

Job Description:

• Support global clients with day-to-day Business support activities with timely, accurate and high-quality delivery while adhering to defined Service Level Agreements (SLAs).
• Communicate professionally with clients through email, chat, virtual meetings, and collaboration platforms.
• Maintain high standards of customer service, responsiveness and professionalism in every interaction.
• Coordinate with internal teams to ensure timely completion of client requests and adherence to SLAs.Prepare reports, maintain business documentation, update trackers, and ensure data accuracy.
• Learn and utilize productivity tools, AI applications, CRM platforms, Microsoft Office, and collaboration software to improve operational efficiency.
• Demonstrate a customer-first approach by understanding client requirements and providing proactive support.Follow client processes, compliance guidelines, data security policies and quality standards.
• Continuously contribute towards improving Customer Satisfaction (CSAT), operational efficiency and service excellence.

• Excellent verbal and written English communication skills.
• Strong customer service orientation with a positive and professional attitude.
• High learning agility with the ability to quickly understand new business processes and technologies.
• Good analytical, problem-solving, and organizational skills.
• Willingness to work in the USA shift from the Bengaluru office.
• Good knowledge of Microsoft Office (Excel, Word, PowerPoint) and digital collaboration tools.
• Basic understanding of AI productivity tools such as Microsoft Copilot, ChatGPT or equivalent tool will be an added advantage.
• High attention to detail and commitment to delivering quality work
• Ability to work effectively in a fast-paced, team-oriented global environment.