Trainee Executive - AR Calling

Coronis Health, LLC; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Coronis Health, LLC invites applications for a Trainee/ Junior Account Executive role in Chennai. You will assist in billing collections for doctors, hospitals and healthcare providers, handling pre-call analysis, follow-ups and documentation. The position requires an undergraduate degree, willingness to work in U.S.

shift timings, and at least 1 year of relevant experience. Strong communication, multitasking and tech proficiency are valued.

Qualifications

• Undergraduate degree completed or pursuing, preferably in Arts or Science.
• Adherence to U.S. shift timings.
• Having 1+ years of experience in the relevant role.

Responsibilities

• Perform pre-call analysis and check status by calling the payer or using IVR or web portal services.
• Maintain documentation on the client software to send necessary documentation to insurance companies and maintain an audit trail.
• Record after-call actions and perform post-call analysis for claim follow-up.
• Assess and resolve enquiries, requests and complaints to resolve at first point of contact.
• Provide accurate product/service information, interpret explanations of benefits, prior to making the call.
• Analyze accounts receivable data and understand reasons for underpayment and denials.
• Ensure daily assigned accounts are resolved/worked on.
• Escalate difficult collection situations to Team Leaders for guidance.

Skills

Client Orientation

Go-getter

Multi-tasking

Technical Skills

Education

Undergraduate degree

Tools

Online platforms

Job description

JOB TITLE: Trainee/ Junior Account Executive

JOB SUMMARY:

Working in U.S. Shifts, the executives in this department,collect billing outstanding, on behalf of Doctors, Hospitals and Healthcareproviders.

Job Requisites:

• Undergraduate degree completed orcurrently pursuing, preferably in Arts and Science.
• Adherence to U.S. Shift Timings
• Having 1 or more years of experience in the relevant role

Desired Skills:

• Client Orientation: Pleasant,professional, and courteous personality, dealing with people at all levels,internal and external.
• Being a Go-getter: Abilityto present ideas in business-friendly and user-friendly language; Highlyself-motivated, self-directed, and attentive to detail; team-oriented,collaborative; ability to effectively prioritize and execute tasks in ahigh-pressure environment.
• Multi-tasking skills: Abilityto analyse, prioritize and work with focus.
• TechnicalSkills : Ability towork effectively on online platforms and specialized software

Roles and Responsibilities

• Perform pre-call analysis and check status by calling thepayer or using IVR or web portal services
• Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audittrail for future reference
• Record after-call actions and perform post call analysis forthe claim follow-up
• Assess and resolve enquiries, requests and complaints throughcalling to ensure that customer enquiries are resolved at first point ofcontact
• Provide accurate product/ service information to customer,research available documentation including authorization, nursing notes,medical documentation on client's systems, interpret explanation of benefitsreceived etc prior to making the call
• Perform analysis of accounts receivable data and understandthe reasons for underpayment, days in A/R, top denial reasons, use appropriatecodes to be used in documentation of the reasons for denials / underpayments
• Ensuring the daily assignedaccounts are resolved/ worked on
• Escalate difficult collection situations to Team Leaderssituations and seek education and instruction.