Trainee Executive - AR Calling

Coronis Ajuba; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Coronis Ajuba in Chennai seeks a Trainee/Junior Account Executive to join our billing support team. You will operate in US shifts, handling payer communications, and assisting Doctors, Hospitals and healthcare providers with billing inquiries.

The role emphasizes accuracy, ongoing documentation, and timely follow-up on claims, with opportunities to grow in a target- and quality-based environment.

Qualifications

• Undergrad degree completed or pursuing in Arts/Science.
• Excellent English communication skills.
• Adherence to U.S. Shift Timings.

Responsibilities

• Perform pre-call analysis and check status by calling the payer or using IVR or web portal services.
• Maintain documentation on client software to send necessary documentation to insurance companies and maintain a clear audit trail.
• Record after-call actions and perform post-call analysis for the claim follow-up.
• Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact.
• Provide accurate product/service information to customer, research available documentation including authorization, nursing notes, medical documentation on client\'s systems, interpret explanation of benefits received prior to making the call.
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to document denials/underpayments.
• Ensure the daily assigned accounts are resolved/worked on.
• Escalate difficult collection situations to Team Leaders and seek education and instruction.

Skills

Client Orientation

Go-getter

Multi-tasking

Technical Skills

Education

Undergraduate degree (Arts/Science preferred)

Job description

JOB TITLE

Trainee/ Junior Account Executive

Job Summary

Working in U.S. Shifts, the executives in this department, collect billing outstanding, on behalf of Doctors, Hospitals and Healthcare providers.

Job Requisites

• Undergraduate degree completed or currently pursuing, preferably in Arts and Science.
• Excellent English Communication Skills
• Adherence to U.S. Shift Timings
• Having 1 or more years of experience in the relevant role

Desired Skills

• Client Orientation: Pleasant, professional, and courteous personality, dealing with people at all levels, internal and external.
• Being a Go-getter: Ability to present ideas in business-friendly and user-friendly language; Highly self-motivated, self-directed, and attentive to detail; team-oriented, collaborative; ability to effectively prioritize and execute tasks in a high-pressure environment.
• Multi-tasking skills: Ability to analyse, prioritize and work with focus.
• Technical Skills : Ability to work effectively on online platforms and specialized software

Roles And Responsibilities

• Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
• Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
• Record after-call actions and perform post call analysis for the claim follow-up
• Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
• Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
• Ensuring the daily assigned accounts are resolved/ worked on
• Escalate difficult collection situations to Team Leaders situations and seek education and instruction.

This is a target and quality based role.