Trainee Centre Manager - MFIB - Sales & Services

AU Small Finance Bank; YSR Kadapa; On-site; INR 300,000 - 450,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Trainee Centre Manager in the Sales and Service department to be groomed to lead branch operations with a focus on microfinance and banking services. You will develop expertise in financial product sales, customer relationship management, and service excellence to drive branch performance.

This role emphasizes compliance with regulatory standards and delivering superior customer service to enhance the bank's market presence and customer satisfaction

Qualifications

• Experience or internship in banking operations or sales is advantageous.
• Bachelor's degree required as listed.

Responsibilities

• Assist in managing daily branch operations and ensure policy adherence.
• Drive microfinance and banking product sales by assessing customer needs.
• Build and maintain strong customer relationships to boost retention.
• Support sales strategies to achieve branch targets.
• Ensure regulatory compliance and internal controls to mitigate risks.
• Lead and motivate branch staff to achieve performance goals.
• Prepare branch performance reports for improvement.
• Collaborate with cross-functional teams to resolve customer issues.
• Participate in training to stay updated on financial products and sales techniques.
• Contribute to community outreach and financial literacy programs.

Skills

Microfinance Product Knowledge

Customer Relationship Management

Sales Strategy Execution

Branch Operations Management

Regulatory Compliance

Risk Management

Team Leadership

Financial Reporting

Problem Solving

Communication

Market Research

Time Management

Education

Bachelor's degree in Business Administration, Finance, or related field

Job description

Join AU Small Finance Bank Limited as a Trainee Centre Manager in the Sales and Service department, where you will be groomed to lead and manage branch operations with a focus on microfinance and banking services. This role is designed for individuals eager to develop expertise in financial product sales, customer relationship management, and operational excellence within the financial services sector. You will play a pivotal role in driving business growth, ensuring compliance with regulatory standards, and delivering superior customer service to enhance the bank's market presence and customer satisfaction.

Responsibilities

• Assist in managing daily branch operations to ensure smooth functioning and adherence to bank policies and procedures.
• Drive sales of microfinance and other banking products by identifying customer needs and providing tailored financial solutions.
• Develop and maintain strong relationships with customers to enhance customer retention and satisfaction.
• Support the implementation of sales strategies and service initiatives to achieve branch targets and business growth.
• Monitor and ensure compliance with regulatory requirements and internal controls to mitigate operational risks.
• Lead and motivate the branch team to achieve individual and collective performance goals.
• Prepare and analyze branch performance reports to identify areas for improvement and implement corrective actions.
• Coordinate with cross-functional teams to resolve customer issues promptly and efficiently.
• Participate in training programs to continuously upgrade knowledge of financial products, market trends, and sales techniques.
• Contribute to community outreach and financial literacy programs to promote the banks services and brand.

Skill

• Microfinance Product Knowledge
• Customer Relationship Management
• Sales Strategy Execution
• Branch Operations Management
• Regulatory Compliance
• Risk Management
• Team Leadership and Motivation
• Financial Reporting and Analysis
• Problem Solving and Decision Making
• Communication and Interpersonal Skills
• Market Research and Customer Needs Assessment
• Time Management and Organizational Skills

Preferred Qualifications

• Bachelors degree in Business Administration, Finance, or a related field from a recognized university.
• Prior experience or internship in sales, customer service, or banking operations within the financial services industry is advantageous.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.