Division Manager - MFIB - Sales & Service

AU SMALL FINANCE BANK; Karnal; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Division Manager for MFIB - Sales & Service to lead sales and service operations across the MFIB division in India. The role focuses on strategic growth, customer experience, and operational excellence, driving sales strategies and managing a diverse team.

The incumbent will oversee budgeting, reporting, and stakeholder engagement, ensuring adherence to regulatory standards while achieving financial targets and promoting inclusive banking services.

Qualifications

• Postgraduate degree in Business Administration, Finance, or related field.
• 8–10 years of progressive experience in sales and service management within financial services.
• Experience in microfinance or retail banking preferred.

Responsibilities

• Develop and implement comprehensive sales and service strategies for the MFIB segment.
• Lead and mentor a high-performing sales and service team.
• Monitor market trends and competitor activities to identify opportunities.
• Drive customer acquisition and retention and enhance service delivery.
• Collaborate with cross-functional teams to streamline processes.
• Ensure regulatory compliance and risk management within operations.
• Present reports on sales performance and KPIs to senior management.
• Manage budget allocation and resource planning.

Skills

Strategic Sales Planning

Team Leadership

CRM

Financial Analysis

Regulatory Compliance

Market Research

Operational Improvement

Budgeting

Stakeholder Engagement

KPI Management

Education

Postgraduate degree in Business Administration or Finance

Job description

Group Company: AU Small Finance Bank Limited

Designation: Division Manager - MFIB - Sales & Service

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#

Job Brief: The role involves leading and managing the sales and service operations within the Microfinance and Individual Banking (MFIB) division at AU Small Finance Bank Limited. This position requires strategic oversight to drive business growth, enhance customer experience, and ensure operational excellence across the division. The incumbent will be responsible for developing and executing sales strategies, managing a diverse team, and fostering strong relationships with clients to achieve financial targets and uphold the bank's commitment to inclusive banking services.

Responsibilities

• Develop and implement comprehensive sales and service strategies tailored to the MFIB segment to achieve business growth and profitability targets.
• Lead, mentor, and manage a high-performing sales and service team, ensuring alignment with the bank’s goals and compliance with regulatory standards.
• Monitor and analyze market trends, customer needs, and competitor activities to identify new business opportunities and mitigate risks.
• Drive customer acquisition and retention initiatives by enhancing service delivery and ensuring superior customer satisfaction.
• Collaborate with cross-functional teams including credit, operations, and risk management to streamline processes and improve overall efficiency.
• Ensure adherence to all regulatory and compliance requirements specific to the financial services industry and the bank’s policies.
• Prepare and present detailed reports on sales performance, service quality, and operational metrics to senior management.
• Manage budget allocation and resource planning to optimize operational costs while maximizing output.
• Foster a culture of continuous improvement and innovation within the division to maintain competitive advantage.
• Establish and maintain strong relationships with key stakeholders, including clients, partners, and regulatory bodies.

Skill

• Strategic Sales Planning
• Team Leadership and Development
• Customer Relationship Management (CRM)
• Financial Analysis and Reporting
• Regulatory Compliance and Risk Management
• Market Research and Competitive Analysis
• Operational Efficiency Optimization
• Budgeting and Resource Management
• Stakeholder Engagement
• Performance Metrics and KPI Management

Preferred Qualifications

• Postgraduate degree in Business Administration, Finance, or a related field from a recognized institution.
• Minimum of 8-10 years of progressive experience in sales and service management within the financial services sector, preferably in microfinance or retail banking.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#

Work Environment Details: #*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#