Bank Officer - MFIB - Sales & Services

AU Small Finance Bank; Perambalur; On-site; INR 600,000 - 1,000,000; Full time

Job summary

AU Small Finance Bank is seeking a dedicated professional for the Sales and Service department in India. You will drive branch and bank-wide sales, deliver tailored financial solutions, and manage customer relationships to grow the customer base.

You will ensure regulatory compliance, provide financial guidance, and lead a team to achieve high service standards. Strong CRM skills, communication, and strategic sales planning are essential, with 3-5 years in banking or financial services preferred.

Qualifications

• Bachelor's degree and MBA or equivalent preferred.
• Minimum 3-5 years of experience in sales and customer service within the banking or financial services industry, with a proven track record of meeting or exceeding sales targets.

Responsibilities

• Develop and implement strategic sales plans to achieve branch and bank-wide targets for financial products and services.
• Identify and engage potential customers to expand the bank's market presence and increase the customer base.
• Provide comprehensive financial advice and solutions to customers, aligning products with their needs and financial goals.
• Ensure adherence to regulatory and compliance requirements in all sales and service activities.
• Manage and resolve customer queries and complaints promptly to maintain high levels of customer satisfaction and loyalty.
• Collaborate with cross-functional teams to streamline service delivery and enhance customer experience.
• Monitor market trends and competitor activities to identify opportunities for product development and sales improvement.
• Maintain accurate records of customer interactions, transactions, and sales activities using the bank's CRM systems.
• Conduct regular training and development sessions for junior staff to enhance team performance and service quality.
• Prepare detailed reports on sales performance, customer feedback, and market insights for senior management review.

Skills

Financial product knowledge

CRM

Regulatory compliance

Sales strategy development

Market analysis

Effective communication

Problem solving

Negotiation skills

Team leadership

Data management and reporting

Education

Bachelor's degree in Finance, Business Administration, or related field

MBA or equivalent postgraduate qualification

Job description

We are seeking a dedicated and results-driven professional to join AU Small Finance Bank Limited's Sales and Service department. This role involves managing and expanding the bank's customer base by delivering exceptional financial services and solutions tailored to meet client needs. The ideal candidate will play a pivotal role in driving sales growth, ensuring compliance with regulatory standards, and enhancing customer satisfaction through effective relationship management and service excellence within the financial services sector.

Responsibilities

• Develop and implement strategic sales plans to achieve branch and bank-wide targets for financial products and services.
• Identify and engage potential customers to expand the banks market presence and increase the customer base.
• Provide comprehensive financial advice and solutions to customers, aligning products with their individual needs and financial goals.
• Ensure adherence to all regulatory and compliance requirements in all sales and service activities.
• Manage and resolve customer queries and complaints promptly to maintain high levels of customer satisfaction and loyalty.
• Collaborate with cross-functional teams to streamline service delivery and enhance customer experience.
• Monitor market trends and competitor activities to identify opportunities for product development and sales improvement.
• Maintain accurate records of customer interactions, transactions, and sales activities using the banks CRM systems.
• Conduct regular training and development sessions for junior staff to enhance team performance and service quality.
• Prepare detailed reports on sales performance, customer feedback, and market insights for senior management review.

Skill

• Financial Product Knowledge
• Customer Relationship Management (CRM)
• Regulatory Compliance
• Sales Strategy Development
• Market Analysis
• Effective Communication
• Problem Solving
• Negotiation Skills
• Team Leadership
• Data Management and Reporting

Preferred Qualifications

• Bachelors degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification is preferred.
• Minimum of 3-5 years of experience in sales and customer service within the banking or financial services industry, with a proven track record of meeting or exceeding sales targets.

Key Performance Indicators: #*Key Performance Indicators*#

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