Trade & Fx Counsellor

Idfc First Bank Limited; Thane; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Idfc First Bank Limited is seeking a Trade & Fx Counsellor in the Branch Banking function to act as the single point of contact for all trade-related products within the assigned region/branches.

The role requires 10–18 years of relevant experience, a broad understanding of forex, cross-border and domestic trade products, and the ability to drive relationship growth, service quality, and training across branch teams.

Qualifications

• Graduation in a relevant field as listed (any stream).
• 10–18 years of relevant experience in trade/FX or banking.
• Strong understanding of forex products and cross-border transactions.

Responsibilities

• Drive product & marketing initiatives launched by central product team.
• Service trade related queries & requirements of clients by liaising with operations/product/central team.
• Responsible for income and foreign currency throughput target set for the trade forex products for the respective branches/business.
• Manage portfolio quality - digital activation, product penetration, average monthly balance, desired value.
• Support team in achieving customer acquisition plan through joint and independent calls with sales team.
• Impart training to sales and relationship team as subject matter expert.
• Cultivate relationships with individual and corporate customers.
• Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.
• Evaluate growth strategy based on competitor analysis and feedback from different channels/customers.
• Recommend process changes to improve service efficiency and quality across the branch network.
• Regularly update stakeholders about Trade and Fx transactions.

Skills

Forex & Trade Knowledge

Relationship Management

Customer Service Excellence

Sales Coordination

Education

Bachelor's degree in Engineering / Technology / Math / Commerce / Arts / Science / Biology / Business / Computers / Management

Job description

Role/ Job Title: Trade & Fx Counsellor

Function/ Department: Branch Banking

Job Purpose: The role entails acting as a single point of contact for all trade related (forex, cross border, domestic etc.) products for the assigned region/branches. The role bearer would be responsible for acquiring and driving the trade relationship and providing forex related services and support as an individual contributor or through the branch team contributing to the larger branch banking channel objectives.

Roles & Responsibilities

• Drive product & marketing initiatives launched by central product team


• Service trade related queries & requirement of clients by liaising with operations/product/central team


• Responsible for income and foreign currency throughput target set for the trade forex products for the respective branches/business


• Manage the portfolio quality - digital activation, product penetration, average monthly balance, desired value


• Support team in achieving customer acquisition plan through joint and independent call with sales team


• Impart training to sales and relationship team as subject matter expert


• Cultivate relationships with individual and corporate customers


• Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms


• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers


• Recommend process changes in order to improve service efficiency and quality across the branch network


• Regularly update stakeholders about Trade and Fx transactions

Education Qualification: Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management

Experience: 10 to 18 years of relevant experience