Trade & Fx Counsellor

Idfc First Bank Limited; Ghaziabad District; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

IDFC FIRST Bank Limited in Ghaziabad invites an experienced Trade & Fx Counsellor to act as the single point of contact for all trade related products across the region. You will drive forex services, acquire and nurture trade relationships, and support branches in achieving channel objectives.

The role requires strong exposure to trade finance, customer service and cross-functional coordination with operations, product and sales teams, along with training of staff and ongoing portfolio

Qualifications

• Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management
• Experience: 10 to 18 years of relevant experience

Responsibilities

• Drive product & marketing initiatives launched by central product team
• Service trade related queries & requirement of clients by liaising with operations/product/central team
• Responsible for income and foreign currency throughput target set for the trade forex products for the respective branches/business
• Manage the portfolio quality - digital activation, product penetration, average monthly balance, desired value
• Support team in achieving customer acquisition plan through joint and independent call with sales team
• Impart training to sales and relationship team as subject matter expert
• Cultivate relationships with individual and corporate customers
• Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms
• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
• Recommend process changes in order to improve service efficiency and quality across the branch network
• Regularly update stakeholders about Trade and Fx transactions

Skills

Trade products knowledge

Relationship management

Training/coaching

Education

Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management

Job description

Job Purpose

The role entails acting as a single point of contact for all trade related (forex, cross border, domestic etc.) products for the assigned region/branches. The role bearer would be responsible for acquiring and driving the trade relationship and providing forex related services and support as an individual contributor or through the branch team contributing to the larger branch banking channel objectives.

• Drive product & marketing initiatives launched by central product team
• Service trade related queries & requirement of clients by liaising with operations/product/central team
• Responsible for income and foreign currency throughput target set for the trade forex products for the respective branches/business
• Manage the portfolio quality - digital activation, product penetration, average monthly balance, desired value
• Support team in achieving customer acquisition plan through joint and independent call with sales team
• Impart training to sales and relationship team as subject matter expert
• Cultivate relationships with individual and corporate customers
• Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms
• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
• Recommend process changes in order to improve service efficiency and quality across the branch network
• Regularly update stakeholders about Trade and Fx transactions

Job Requirements

Role/ Job Title

Trade & Fx Counsellor

Function/ Department

Branch Banking

Education Qualification

Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management

Experience

10 to 18 years of relevant experience