Tracxn - Technical Program Manager - API Support

Tracxn; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Fixed work timings of 9 hours, 5 days a week.

Transparent and meritocratic culture.

Continuous learning opportunities.

Job summary

Tracxn, based in Bangalore, is seeking a Product Specialist to facilitate client onboarding for API integrations. The role involves bridging the gap between technical and non-technical stakeholders, assisting clients in trial setups, and providing ongoing support to optimize API usage.

The ideal candidate must possess a Bachelor's degree in Engineering and 4 to 8 years of relevant experience. A transparent work culture and a focus on personal growth are integral to this position.

Qualifications

• 4 to 8 years of work experience in a relevant field.
• Good understanding of how to work with APIs.
• Experience in customer-centric roles is desirable.

Responsibilities

• Demonstrate a deep understanding of existing APIs.
• Own the sales pipeline of clients interested in the API offering.
• Assist clients in testing API integrations in a sandbox environment.
• Provide ongoing technical support to clients.

Skills

API Proficiency

Technical Sales Support

Client Onboarding

Post-Integration Assistance

Education

Bachelor's degree in Engineering

Job description

Location: Bangalore

Job Type: Full-time

About Tracxn:

Tracxn is a leading global market‑intelligence platform covering millions of private companies. We power decision‑making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.

About the Role:

As a product specialist, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non‑technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.

Key responsibilities:

• API Proficiency
  • Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem‑solving and optimization
  • Work with the product team to see if the client requirements can be solved
• Technical Sales Support
  • Own the sales pipeline of clients interested in the API offering
  • Work closely with the prospects to understand their needs and integration requirements
  • Assist in crafting technical aspects of sales proposals and presentations
  • Client Onboarding
    • Assist clients in testing API integrations in a sandbox environment
    • Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation
    • If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client
  • Post-Integration Assistance
    • Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise
    • Offer guidance on optimizing API usage and integrating new features or updates
    • Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs

  Requirements:

  • Bachelor's degree in Engineering with 4 to 8 years of work experience
  • Good understanding of how to work with APIs
  • Data transformation
  • Prior experience in customer‑centric roles is desirable

  What You Can Expect at Tracxn:

  • Fixed work timings 9 hrs 5 days. Respect for personal time; no taking work home.
  • A transparent, meritocratic culture where everyone explains the why behind their decisions.
  • A candid and collaborative environment that values learning, curiosity, and open discussions.
  • Managers and mentors who invest in your growth with timely, actionable feedback.
  • Continuous learning through real‑time projects and cross‑functional exposure.