Technical Program Manager - API Support (EMEA Shift)

Tracxn; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Transparent, meritocratic culture

Growth-focused management

Continuous learning opportunities

Collaborative environment

Job summary

A leading market-intelligence platform seeks a Product Specialist to enhance client onboarding for API integrations. This role requires strong API proficiency and the ability to effectively bridge communication between technical teams and clients. Candidates should possess a Bachelor's degree in Engineering along with 4 to 8 years' experience in customer-centric roles. The position offers a structured work environment with respect for personal time, as well as opportunities for continuous learning and professional growth.

Qualifications

• 4 to 8 years of work experience in relevant roles.
• Good understanding of how to work with APIs.
• Prior experience in customer-centric roles is desirable.

Responsibilities

• Onboard new clients for API integrations.
• Provide expertise in API integrations.
• Assist in crafting technical aspects of sales proposals.
• Facilitate the onboarding process and coordinate with engineering if needed.
• Provide ongoing technical support and optimize API usage.

Skills

API proficiency

Client engagement

Technical sales support

Data transformation

Education

Bachelor's degree in Engineering

Job description

Location : Bangalore

Job Type : Full-time

Work Time: 12 pm - 9 pm

About Tracxn:

Tracxn is a leading global market‑intelligence platform covering millions of private companies. We power decision‑making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.

About the Role:

As a product specialist, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.

Key responsibilities:

• API Proficiency
  • Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem‑solving and optimization
  • Work with the product team to see if the client requirements can be solved
• Technical Sales Support
  • Own the sales pipeline of clients interested in the API offering
  • Work closely with the prospects to understand their needs and integration requirements
  • Assist in crafting technical aspects of sales proposals and presentations
• Client Onboarding
  • Assist clients in testing API integrations in a sandbox environment
  • Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation
  • If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client
• Post‑Integration Assistance
  • Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise
  • Offer guidance on optimizing API usage and integrating new features or updates
  • Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs

Requirements:

• Bachelor's degree in Engineering with 4 to 8 years of work experience
• Good understanding of how to work with APIs
• Data transformation
• Prior experience in customer‑centric roles is desirable

What You Can Expect at Tracxn:

• Fixed work timings 9 hrs 5 days. Respect for personal time; no taking work home.
• A transparent, meritocratic culture where everyone explains the why behind their decisions.
• A candid and collaborative environment that values learning, curiosity, and open discussions.
• Managers and mentors who invest in your growth with timely, actionable feedback.
• Continuous learning through real‑time projects and cross‑functional exposure.

If this sounds like you - or you know someone who would be a great fit - send your resume to [e-mail] with the subject line Technical Program Manager - API Support - Tracxn.