Technical Program Manager - API Support

Tracxn Technologies; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Fixed work timings

Transparent culture

Collaborative environment

Mentorship and growth opportunities

Continuous learning through projects

Job summary

Tracxn Technologies is looking for a Product Specialist to handle client onboarding for API integrations. In this role, you will connect technical and non-technical stakeholders, guide clients through trials, and provide technical sales support. The ideal candidate has a Bachelor's degree in Engineering with 4 to 8 years of experience and a strong understanding of APIs. A collaborative environment with fixed work timings and ongoing mentorship is offered.

Qualifications

• 4 to 8 years of work experience.
• Good understanding of how to work with APIs.
• Prior experience in customer-centric roles is desirable.

Responsibilities

• Demonstrate understanding of existing APIs and optimize usage.
• Assist clients in testing API integrations in a sandbox.
• Provide ongoing technical support and troubleshooting.

Skills

Understanding of APIs

Data transformation

Customer-centric experience

Education

Bachelor's degree in Engineering

Job description

Tracxn is a leading global market‑intelligence platform covering millions of private companies. We power decision‑making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.

About the Role:

As a product specialist, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.

Key responsibilities:

• Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization
• Work with the product team to see if the client requirements can be solved
• Technical Sales Support
  • Own the sales pipeline of clients interested in the API offering
  • Work closely with the prospects to understand their needs and integration requirements
  • Assist in crafting technical aspects of sales proposals and presentations
• Client Onboarding
  • Assist clients in testing API integrations in a sandbox environment
  • Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation
  • If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client
• Post-Integration Assistance
  • Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise
  • Offer guidance on optimizing API usage and integrating new features or updatesIdentify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs

Requirements:

• Bachelor's degree in Engineering with 4 to 8 years of work experience
• Good understanding of how to work with APIs
• Data transformation
• Prior experience in customer-centric roles is desirable

What You Can Expect at Tracxn:

• Fixed work timings – 9 hrs x 5 days. Respect for personal time; no taking work home.
• A transparent, meritocratic culture where everyone explains the "why" behind their decisions.
• A candid and collaborative environment that values learning, curiosity, and open discussions.
• Managers and mentors who invest in your growth with timely, actionable feedback.
• Continuous learning through real-time projects and cross-functional exposure.