Track Manager - Release Management, ServiceNow

HCL Technologies Limited; Chennai District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

HCLTech is seeking a Track Manager - Release Management in Chennai, India. The role oversees day-to-day Release Management operations, assesses release requests, and coordinates with multiple service providers to ensure on-time, high-quality releases.

The candidate will conduct readiness reviews, manage risks, and provide weekly release reports while driving process improvements across ITSM tools and SDLC practices.

Qualifications

• Influential relationship management with stakeholders and senior management.

Responsibilities

• Oversee day-to-day Release Management operations and assess release requests.

Skills

Relationship management

Stakeholder management

Communication skills

Problem solving

Project management

SDLC knowledge

Tools

ITSM tools coordination

Job description

Track Manager - Release Management, ServiceNow Track Manager - Release Management, ServiceNow India Job Description Track Manager - Release Management, ServiceNow Chennai, Tamil Nadu

Job Summary

SIAM RELEASE MANAGER

Key Responsibilities

Job Responsibilities : Take the ownership to oversee the day to day operations relating to Release Management Ensure Release Requests are assessed properly and effective Risk assessment and review of Release across Service Providers Ensure Release Process compliance, audit process, provide necessary feedback to Service Providers for improvement Forward Plan the release windows and cycles across Service Providers. Manage risks and resolves issues that affect release scope, schedule and quality. Measure and monitor progress to ensure application releases are delivered on time and that they meet or exceed expectations. Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes. Manage relationships and coordinate work between different teams, suppliers at different locations. Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews. Weekly Release Reporting, communicate release details and schedules to the Business as required. Negotiate, plan and manage all release activities. Provide guidance to internal and external Service Providers in fulfilling their Release Management roles and responsibilities. Identify and implement process improvements and ITSM platform/integration enhancements relating to same Ensure Release Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement Participate in CAB meetings to discuss release scope and/or roadblocks. Maintain the release schedule for all core services and ensure alignment across all suppliers. Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Release Management Process workflows Conduct regular trainings for process awareness and improve process compliance

Skill Requirements

Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve Release and/or project management experience, (Solid understanding of project management principles preferred) Advanced knowledge of software development lifecycle Supervisory skills and the ability to leverage support from other parts of the organization Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level. Understanding of Technologies & ITSM Tool Coordination, negotiation, and persuasion skills

Other Requirements

Supervisory skills and the ability to leverage support from other parts of the organization Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level. Understanding of Technologies & ITSM Tool Coordination, negotiation, and persuasion skills NA

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.