Track Manager - AWS IAC, Terraform,Python

HCL Technologies Limited

Dadri

On-site

INR 2,800,000 - 4,000,000

Full time

2 days ago

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Job summary

HCL Technologies Limited, Noida, Uttar Pradesh, invites applications for a Track Manager – AWS IAC, Terraform, Python to lead L3 cloud application support, govern operational excellence, and drive RCA for critical incidents across cloud environments.

You will coordinate with DevOps, Development, Security, and Infrastructure teams, automate repetitive tasks with IaC, maintain runbooks, and mentor L1/L2 staff while ensuring 24x7 service reliability and performance.

Qualifications

Experience leading RCA activities and permanent corrective actions.
Excellent stakeholder communication skills.
Ability to work in a global 24x7 support environment.
Experience mentoring L1/L2 support teams.
Strong problem-solving and analytical capabilities.

Responsibilities

Act as the L3 escalation point for complex incidents and production issues.
Perform advanced troubleshooting across application, middleware, database, and cloud layers.
Lead RCA activities and implement permanent corrective actions.
Monitor health, availability, and performance in cloud environments.
Support deployments, releases, patches, and changes.
Collaborate with DevOps, Development, Security, and Infrastructure teams during incident resolution.
Automate repetitive operational tasks using scripting and IaC.
Review logs and monitoring data to identify risks.
Create and maintain runbooks, SOPs, and knowledge articles.
Participate in on-call support and major incident management processes.

Skills

Problem solving

Stakeholder communication

Incident management

Global 24x7 support

Technical leadership

Root Cause Analysis

Tools

Terraform

Git

CI/CD Pipelines

Azure DevOps

Jenkins

PowerShell

Python

Bash scripting

Docker

Kubernetes

Job description

Track Manager - AWS IAC, Terraform,Python Track Manager - AWS IAC, Terraform,Python India Job Description Track Manager - AWS IAC, Terraform,Python Noida, Uttar Pradesh

Job Summary

The Cloud Application Support Engineer (L3) is responsible for providing advanced technical support and operational governance for business-critical cloud-hosted applications. The role serves as the highest level of technical escalation, ensuring application availability, performance optimization, incident resolution, and continuous improvement across cloud environments. The engineer will work closely with application development, cloud infrastructure, security, and business teams to maintain service reliability and customer satisfaction.

Key Responsibilities

Key Responsibilities Act as the L3 escalation point for complex application incidents and production issues. Perform advanced troubleshooting across application, middleware, database, and cloud infrastructure layers. Lead Root Cause Analysis (RCA) activities and implement permanent corrective actions. Monitor application health, availability, and performance in cloud environments. Support application deployments, releases, patches, and change implementations. Collaborate with DevOps, Development, Security, and Infrastructure teams during incident resolution. Automate repetitive operational tasks using scripting and Infrastructure as Code (IaC). Review logs, traces, and monitoring data to proactively identify and mitigate risks. Create and maintain operational runbooks, SOPs, and knowledge articles. Participate in on-call support and major incident management processes.

Skill Requirements

Technical Skills Cloud Platforms Microsoft Azure (IaaS, PaaS) AWS (EC2, RDS, Lambda, ECS/EKS, S3) Cloud-native application architectures Application Technologies .NET / Java / Node.js applications IIS, Apache, Nginx, Tomcat, WebLogic REST APIs and Microservices Monitoring & Observability Azure Monitor Application Insights CloudWatch Splunk Dynatrace/AppDynamics Databases SQL Server PostgreSQL MySQL Oracle DevOps & Automation Terraform Git CI/CD Pipelines Azure DevOps Jenkins PowerShell/Python/Bash scripting Containers & Cloud Native Docker Kubernetes (AKS/EKS/OpenShift) Helm Preferred Certifications Microsoft Azure Administrator (AZ-104) Azure Solutions Architect (AZ-305) AWS Solutions Architect Associate AWS SysOps Administrator Kubernetes (CKA/CKAD) ITIL Foundation Soft Skills Strong problem-solving and analytical capabilities. Excellent stakeholder communication skills. Ability to work in a global 24x7 support environment. Experience leading technical discussions during major incidents. Mentoring and coaching of L1/L2 support teams.

Other Requirements

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

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