Credit Management

EXL; Dadri; On-site; INR 334,800 - 558,000; Full time

Job summary

EXL is seeking a detail-oriented banking operations associate in Uttar Pradesh to manage manual payment processing, cash flow tracking, and timely MI reporting.

The role requires resolving customer queries quickly, handling cheque stops and reinstatements, reconciling open items, and ensuring compliance with company policies and procedural controls.

Qualifications

• Strong numerical and reconciliation skills.
• Ability to handle manual payment processing with accuracy.
• Proactive in resolving queries and communicating resolutions.

Responsibilities

• Understand the nature of transactions in the bank and allocate cash in the system.
• Handle manual payment processing, return payments and cash flow & retail reconciliation.
• Create MI reporting on time and monthly SLA data.

Skills

Attention to detail

Analytical thinking

Communication

Tools

Banking systems

Job description

• Able to understand the nature of transaction in the bank and allocation cash in system and help team for their immediate query
• Should be able to handle the process of Manual payment processing, return payments and cash flow & retail reconciliation
• Should be able to create all MI reporting on time along with monthly creations of SLA data.
• Able to promptly take action for Stop or reinstate cheque request, transfer Lodgments Debits/Credits.
• Payment processing as per request received with utmost accuracy
• Understand of write offs, offsets and partial allocation of cash, commission adjustments in systems and its reversal
• Ability to understand the nature of query from customer and able to provide a solution withing a short timeframe.
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure adherence to Company Policies and Procedures
• Understanding of bank reconciliation, open items, debit & credit clear understanding.
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns