Ticketing executive

Travy Fellows; Gurugram District; On-site; INR 223,000 - 446,000; Full time

Job summary

Travy Fellows, based in Gurugram, seeks a full-time on-site Ticketing Executive to manage daily ticketing operations across flights and travel services using multiple reservation systems. You will handle inquiries, provide accurate travel information, process changes and cancellations, and communicate itineraries promptly.

You will coordinate with sales and operations, maintain booking and payment records, and support clients with post-booking needs, upholding high standards of customer service

Qualifications

• Experience in travel or ticketing operations, preferably in a corporate or agency setting.
• Proven ability to close ticketing inquiries and bookings.
• Excellent communication and customer service skills.
• Reservation systems and GDS experience preferred.
• Strong organizational skills and attention to detail.
• On-site work in Gurugram.

Responsibilities

• Manage day-to-day ticketing operations, including booking and issuing tickets for flights and other travel services.
• Handle customer inquiries and provide accurate travel information; process changes and cancellations.
• Ensure timely communication of itineraries and confirmations to clients.

Skills

Ticket Sales

Communication

Reservations

Time-management

Record-keeping

Customer Service

Education

Diploma or degree in travel, tourism, business, or related field

Job description

Company Description

Travy Fellows is a travel services company focused on delivering smooth and memorable travel experiences for clients. The team specializes in organizing comprehensive travel packages that include meetings, incentives, conferences, and exhibitions. With a strong emphasis on client happiness and satisfaction, Travy Fellows works closely with organizations to plan and execute tailored travel solutions. The company values professionalism, reliability, and attention to detail in every aspect of its services.

Role Description

This is a full-time, on-site Ticketing Executive role based in Gurugram. The Ticketing Executive will handle day-to-day ticketing operations, including booking and issuing tickets for flights and other travel services through various reservation systems and platforms. Responsibilities include managing customer inquiries, providing accurate travel information, processing changes and cancellations, and ensuring timely communication of itineraries and confirmations. The role also involves coordinating with sales and operations teams, maintaining proper records of bookings and payments, and supporting clients with post-booking service needs. The Ticketing Executive is expected to uphold high standards of customer service and contribute to efficient, error-free ticketing workflows.

Qualifications

• Candidates should possess strong Ticket Sales and Sales skills, with the ability to manage and close ticketing-related inquiries and bookings.
• Candidates should possess excellent Communication and Customer Service skills to interact effectively with clients and internal teams.
• Candidates should possess Reservations expertise, including experience with airline reservation systems, GDS platforms, and booking tools.
• Candidates should possess good organizational and time-management skills, with attention to detail in ticket issuance and record-keeping.
• Relevant experience in travel or ticketing operations, preferably in a corporate or agency environment.
• Ability to work on-site in Gurugram and collaborate with a cross-functional team.
• Proficiency in basic computer applications and comfort with learning new ticketing software.
• A diploma or degree in travel, tourism, business, or a related field is an advantage.