Thai Customer Support Representative (CSR)

Placement Baba; Mumbai; On-site; INR 223,200 - 334,800; Full time

Job summary

A leading tech service company in Mumbai is looking for a Thai Customer Support Representative (CSR) to join its team. The successful candidate will provide first-line support to Thai-speaking customers, ensuring their questions and concerns are addressed promptly. This role requires at least 6 months of customer support experience and excellent communication skills in Thai and English. The company values a positive attitude and a deep understanding of customer service principles, making this an excellent opportunity to grow within a supportive environment.

Qualifications

• At least 6 months of customer support experience in handling customer interactions.
• Excellent Thai and English written and verbal communication skills.
• Ability to prioritize tasks, manage workload effectively, and meet deadlines.
• Deep understanding of customer service practices and principles.
• Ability to handle stressful situations appropriately.

Responsibilities

• Manage and resolve customer complaints promptly.
• Provide accurate and detailed product and service information.
• Document all support request information according to established procedures.
• Follow up with customer calls to ensure complete resolution.

Skills

Customer support experience

Fluency in Thai

Fluency in English

Problem-solving

Empathy

Typing skills

Microsoft Office Suite

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Thai Customer Support Representative (CSR)

Job Description

Sheva Technology Services provides a comprehensive suite of services to optimize your costs and boost efficiency.

About the Role

We are seeking a motivated and customer‑centric Customer Service Representative (CSR) to join our growing team. In this role, you will be the first line of support for our Thai speaking customers, ensuring their questions and concerns are addressed promptly and professionally.

Responsibilities

• Manage and resolve customer complaints promptly and efficiently, ensuring customer satisfaction.
• Identify and escalat[e] complex or unresolved issues to supervisors for further resolution.
• Provide accurate and detailed product and service information to customers, addressing their queries and concerns effectively.
• Utilize applicable software to research, identify, and resolve customer complaints in a timely manner.
• Document all support request information according to established standard operating procedures, maintaining accurate and organized records.
• Recognize, document, and alert the management team of emerging trends in customer requests, enabling proactive problem‑solving and service improvement.
• Follow up with customer calls where necessary, ensuring complete resolution of their issues and providing updates on the status of their requests.
• Effectively communicate with customers, demonstrating empathy and building rapport.

Qualifications

• Bachelor’s degree.
• At least 6 months of customer support experience in handling customer interactions.
• Excellent Thai and English written and verbal communication skills.
• Ability to prioritize tasks, manage workload effectively, and meet deadlines.
• Proficient in Microsoft Office Suite and relevant computer applications.
• Deep understanding of customer service practices and principles, ensuring adherence to best practices and delivering exceptional customer experiences.
• Excellent typing skills for efficient and accurate documentation of customer interactions and support requests.
• Positive and customer‑centric attitude.
• Superior listening, verbal, and written communication skills facilitating effective communication and rapport‑building with customers.
• Ability to handle stressful situations appropriately, maintaining composure and professionalism even under pressure.
• Perfect fluency in Thai and English, enabling seamless communication with customers and colleagues.

To Express Interest

If you are interested in the Thai Customer Support Representative (CSR) position, please apply.