Test Manager/ Architect - Process & Governance: Navi Mumbai

Qualitykiosk Technologies; Navi Mumbai; On-site; INR 2,800,000 - 4,400,000; Full time

Job summary

QualityKiosk Technologies seeks an experienced Test Manager for Process Design and Governance to lead end-to-end QA across banking digital transformation programs, including core banking and payments platforms. Based in Navi Mumbai, you will own testing frameworks and drive governance across pods and towers.

You will design SOPs, templates and playbooks, define metrics, dashboards and RACI matrices, and partner with delivery leads to elevate testing maturity while ensuring SLAs and quality

Qualifications

• 12+ years in software testing/QA, incl 3-4 years in a process design/CoE role
• Experience scaling or governing a TCoE/shared testing model
• Strong knowledge of test management methodologies (Agile, Waterfall, Hybrid) and QA governance
• Working knowledge of test management tools (Jira, qTest, ALM/QC)
• Strong stakeholder management across client and delivery teams
• Strong documentation and process-mapping skills (SOPs, RACI, escalation matrices)

Responsibilities

• Design and own end-to-end testing process frameworks (test strategy, test planning, execution governance, defect management, and closure processes) for the TCoE.
• Define and maintain SOPs, templates, and playbooks for test case design, traceability, and reporting across engagements.
• Establish governance mechanisms, RACI structures, escalation matrices, review cadences to ensure process adherence across pods and towers (e.g., core banking, payments, digital channels).
• Partner with delivery leads and engagement managers to assess current-state testing maturity and drive process re-engineering or transition initiatives.
• Define metrics and KPIs (defect leakage, test coverage, cycle time, automation ratio) and build dashboards/reporting mechanisms to track TCoE performance.
• Lead process audits and compliance checks to ensure alignment with client SLAs and internal quality benchmarks.

Skills

Test management

QA governance

Process design

SOPs & RACI

Stakeholder management

Documentation & mapping

Education

ISTQB Foundation/Advanced

Tools

Jira

qTest

ALM/QC

Job description

QualityKiosk Technologies is looking for an experienced Test Manager for Process Design and Governance for banking digital transformation programs and drive end-to-end quality assurance across critical lending platforms.

Experience range: 12 yrs

Location: Navi Mumbai.

Must Have

• 12 plus years in software testing/QA, including 3-4 years in a process design, quality, or center-of-excellence (CoE) role
• Proven experience setting up, scaling, or governing a TCoE / shared services testing model / managed testing practice
• Strong understanding of test management methodologies (Agile, Waterfall, Hybrid) and QA governance frameworks
• Working knowledge of test management tools (Jira, qTest, ALM/QC, or similar)
• Strong stakeholder management skills able to work across client and internal delivery teams, pod leads, and practice heads
• Strong documentation and process-mapping skills (SOPs, RACI, escalation matrices)

Certifications:

• ISTQB (Foundation or Advanced level)

Key Responsibilities

• Design and own end-to-end testing process frameworks (test strategy, test planning, execution governance, defect management, and closure processes) for the TCoE.
• Define and maintain standard operating procedures (SOPs), templates, and playbooks for test case design, traceability, and reporting across engagements.
• Establish governance mechanisms RACI structures, escalation matrices, review cadences to ensure process adherence across pods and towers (e.g., core banking, payments, digital channels).
• Partner with delivery leads and engagement managers to assess current-state testing maturity and drive process re-engineering or transition initiatives.
• Define metrics and KPIs (defect leakage, test coverage, cycle time, automation ratio) and build dashboards/reporting mechanisms to track TCoE performance.
• Lead process audits and compliance checks to ensure alignment with client contractual SLAs and internal quality benchmarks.