Test Manager - CRM (Automation Testing)

Qualitykiosk Technologies; Navi Mumbai; Hybrid; INR 350,000 - 700,000; Full time

Job summary

Qualitykiosk Technologies in Navi Mumbai is seeking an experienced Test Manager to lead Quality Engineering & Automation across banking programs. The role focuses on delivery governance, client relationships, and AI-enabled testing practices. Strong oversight of automation frameworks and modern QE strategies is essential.

The candidate will manage large, distributed teams, drive financial performance, and partner with senior stakeholders to shape transformation programs and roadmap delivery.

Qualifications

• 12+ years of experience in Quality Engineering, Testing, Automation Delivery, or Technology Services.
• Minimum 5 years in a Test Manager or equivalent leadership role.
• Experience owning delivery financials, account profitability, and growth metrics.
• Experience managing teams of 15+ professionals across distributed delivery models.
• Strong governance-level understanding of Python, Java, Playwright, and MS Dynamics CRM Testing.

Responsibilities

• Own end-to-end delivery of QE and Automation programs across banking engagements.
• Align QE strategy with digital transformation and modernization initiatives.
• Drive governance, project planning, risk management, and stakeholder communication.
• Establish scalable delivery models for functional, automation, API, data, and performance testing.
• Lead AI-led QE roadmaps and next-generation testing accelerators.

Skills

Quality Engineering

Automation Delivery

Stakeholder Management

Leadership

Banking Domain

Education

Engineering Degree

MBA preferred

Tools

Playwright

Selenium

Python

Java

MS Dynamics CRM Testing

Job description

Job Title - Delivery Management - Quality Engineering & Automation (Banking Domain)

Location - Navi Mumbai (Client/Hybrid/Remote as per business requirements)

Experience: 12+ Years

Preferred immediate joiners to less than 30 days.

Role Overview

We are seeking an experienced and results-driven Test Manager - Quality Engineering & Automation to lead large-scale testing and automation engagements within the banking sector. The incumbent will be responsible for driving delivery excellence, managing client relationships, owning account financials, and leading high-performing Quality Engineering teams across multiple banking transformation programs.

The ideal candidate should possess strong delivery leadership capabilities, commercial acumen, stakeholder management expertise, and a deep understanding of automation-led testing services. While hands-on automation development is not required, the candidate should have strong oversight and governance-level knowledge of modern automation technologies, frameworks, and AI-enabled Quality Engineering practices.

Key Responsibilities

Strategic Delivery Leadership

• Own end-to-end delivery of Quality Engineering and Automation programs across multiple banking engagements.
• Align QE strategy with clients' digital transformation and modernization initiatives.
• Drive delivery governance, project planning, execution, risk management, and stakeholder communication.
• Ensure adherence to SLAs, KPIs, quality gates, and contractual delivery commitments.
• Establish scalable delivery models supporting functional testing, automation testing, API testing, data validation, and performance testing.
• Lead continuous improvement initiatives to enhance delivery efficiency, productivity, and customer satisfaction.
• Build and execute AI-led Quality Engineering roadmaps, leveraging Generative AI and next-generation testing accelerators.
• Collaborate with client leadership teams to define future-state testing strategies and transformation programs.

Banking Domain Delivery Management

• Lead testing and automation initiatives across banking transformation programs.
• Ensure successful delivery of projects involving:
• Core Banking Systems
• Lending Platforms
• Payments and Transaction Banking
• Cards and Digital Payment Solutions
• Internet and Mobile Banking
• Customer Relationship Management (CRM) Platforms
• Drive domain-specific test strategies, risk-based testing approaches, and quality governance frameworks.
• Ensure business-critical applications meet quality, compliance, and regulatory requirements.
• Support banking customers in quality transformation initiatives and digital adoption programs.

Client & Stakeholder Management

• Act as the primary delivery leader and trusted advisor for client stakeholders.
• Build and maintain strong relationships with:
• QA Heads
• Engineering Directors
• CIO/CTO Organizations
• Business Sponsors
• Program Managers
• Delivery Leaders
• Conduct executive governance reviews and project steering committee meetings.
• Present delivery performance, quality metrics, transformation initiatives, and roadmap recommendations to senior stakeholders.
• Proactively manage client escalations and ensure timely resolution.
• Drive customer satisfaction and account growth through consistent delivery excellence.

Delivery Governance & Operational Excellence

• Establish delivery governance mechanisms across all testing engagements.
• Track and monitor:
• Project Health
• Quality Metrics
• Automation Coverage
• Defect Leakage
• Resource Utilization
• Productivity Indicators
• SLA Compliance
• Implement delivery dashboards, executive reports, and management review frameworks.
• Identify delivery risks and implement mitigation plans.
• Ensure standardization and adoption of Quality Engineering best practices across accounts.
• Champion continuous improvement and process optimization initiatives.

Automation & Quality Engineering Leadership

• Define and implement enterprise-level automation strategies.
• Provide leadership oversight for automation frameworks built using:
• Playwright
• Selenium
• Python
• Java
• API Automation Frameworks
• Drive automation-first and quality-first culture within delivery teams.
• Ensure automation assets are reusable, scalable, and aligned to organizational standards.
• Promote adoption of shift-left and shift-right testing practices.
• Guide teams on quality engineering innovation and modernization initiatives.

AI-Led Quality Engineering Transformation

• Lead adoption of AI-enabled testing solutions and intelligent automation frameworks.
• Identify opportunities to leverage:
• Generative AI
• AI-Assisted Test Design
• Autonomous Testing
• Self-Healing Automation
• Test Optimization Tools
• Collaborate with internal innovation teams to develop and deploy AI-driven QE capabilities.
• Build business cases and transformation roadmaps showcasing measurable ROI.
• Ensure effective governance and implementation of AI-powered testing initiatives.

Financial & Commercial Management

• Own account-level financial performance and profitability.
• Manage:
• Revenue Targets
• Gross Margins
• Resource Utilization
• Forecast Accuracy
• Cost Optimization
• Delivery Budgets
• Monitor project financials and ensure achievement of profitability goals.
• Support account planning, business growth, and strategic initiatives.
• Contribute to account mining and revenue expansion opportunities.
• Participate in contract reviews, effort estimations, and staffing decisions.

People Leadership & Talent Development

• Lead and mentor geographically distributed Quality Engineering teams.
• Manage large teams across onshore, offshore, and hybrid delivery models.
• Drive workforce planning and succession management.
• Conduct performance reviews and career development discussions.
• Build leadership pipelines and high-performing QE teams.
• Foster a culture of accountability, collaboration, innovation, and delivery excellence.
• Support employee engagement and retention initiatives.

Business Development & Account Growth

• Partner with sales, account management, and delivery leadership teams to drive business growth.
• Identify opportunities for:
• Automation Transformation
• QE Modernization
• Managed Testing Services
• AI-Led Testing Solutions
• Support RFPs, solutioning, estimations, and client presentations.
• Develop account growth plans and expansion strategies.
• Drive revenue growth through value-added quality engineering services.

Mandatory Experience

• 12+ years of experience in Quality Engineering, Testing, Automation Delivery, or Technology Services.
• Minimum 5 years in a Test Manager or equivalent leadership role.
• Proven experience owning delivery financials, account profitability, and growth metrics.
• Demonstrated experience managing teams of 15+ professionals across distributed delivery models.
• Strong governance-level understanding of:
• Python
• Java
• Playwright Automation
• MS Dynamics CRM Testing & Automation
• Minimum 5 years of banking domain delivery experience in a leadership capacity.
• Strong experience in stakeholder management and executive communication.
• Experience managing large-scale enterprise transformation programs.

Core Competencies

• Quality Engineering & Automation Delivery Leadership
• Banking Domain Expertise
• Client Relationship Management
• Delivery Governance & Risk Management
• Program & Portfolio Management
• Revenue, Margin & Utilization Management
• Customer Satisfaction (CSAT) Ownership
• Team Leadership & Talent Development
• AI-Led Quality Engineering Strategy
• Executive Communication & Presentation Skills
• Account Growth & Delivery Excellence

Educational Qualification

• Bachelor's Degree in Engineering, Computer Science, Information Technology, or related discipline.
• Master's Degree (MBA or equivalent) preferred.
• Relevant certifications in Agile, Quality Engineering, Automation, Banking Domain, Cloud, or Project Management will be an added advantage.