Territory Sales Manager - Unsecured Direct - Delhi

Aditya Birla Capital; Delhi; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Aditya Birla Capital in Delhi seeks a senior sales leader with 6–8 years of Banking/NBFC experience to drive growth and manage lending portfolios. You will lead regional sales teams, develop territory plans, and collaborate with Risk, Operations, and HR to ensure efficient servicing, risk compliance, and high customer satisfaction.

The role requires excellent communication, negotiation, and stakeholder management, with a proven track record of achieving targets and building high-performance

Qualifications

• 6–8 years of sales experience in Banking/NBFC.
• 3–4 years in retail lending/micro loans/affordable loans/unsecured lending.
• Strong sales, portfolio management, and customer acquisition.
• Excellent communication, negotiation and stakeholder management.
• Proven track record of achieving business targets and leading teams.

Responsibilities

• Drive business growth and achieve sales targets for the assigned territory.
• Develop and execute territory sales plans in line with business objectives.
• Identify market opportunities and expand customer acquisition channels.
• Monitor competition, market trends, and customer preferences.
• Build and strengthen customer relationships to enhance business growth.
• Support teams in handling complex customer cases and escalations.
• Ensure superior customer experience and service standards.
• Drive operational efficiency across sourcing, approvals, servicing, and collections.
• Ensure compliance with internal processes, risk, and governance frameworks.
• Monitor portfolio quality, delinquency, and credit risk indicators.
• Lead, mentor, and develop sales teams to drive high performance.
• Provide coaching, guidance, and regular performance feedback.
• Build a strong sales culture focused on productivity and business outcomes.
• Collaborate with Risk, Operations, HR, and other internal teams for seamless execution.
• Work closely with regional leadership to implement sales and growth strategies.

Skills

Sales experience

Communication skills

Negotiation skills

Stakeholder management

Team leadership

Portfolio management

Retail lending

Education

Graduate or postgraduate

Job description

Key Responsibilities

Sales & Business Growth

• Drive business growth and achieve sales targets for the assigned territory.
• Develop and execute territory sales plans in line with business objectives.
• Identify market opportunities and expand customer acquisition channels.
• Monitor competition, market trends, and customer preferences.

Customer Acquisition & Relationship Management

• Build and strengthen customer relationships to enhance business growth.
• Support teams in handling complex customer cases and escalations.
• Ensure superior customer experience and service standards.

Operational & Portfolio Management

• Drive operational efficiency across sourcing, approvals, servicing, and collections.
• Ensure compliance with internal processes, risk, and governance frameworks.
• Monitor portfolio quality, delinquency, and credit risk indicators.

Team Management

• Lead, mentor, and develop sales teams to drive high performance.
• Provide coaching, guidance, and regular performance feedback.
• Build a strong sales culture focused on productivity and business outcomes.

Cross-functional Stakeholder Management

• Collaborate with Risk, Operations, HR, and other internal teams for seamless execution.
• Work closely with regional leadership to implement sales and growth strategies.

Desired Candidate Profile

• Graduate/Postgraduate with 6–8 years of sales experience in Banking/NBFC.
• Minimum 3–4 years of experience in retail lending/micro loans/affordable loans/unsecured lending.
• Strong understanding of sales, portfolio management, and customer acquisition.
• Excellent communication, negotiation, and stakeholder management skills.
• Proven track record of achieving business targets and managing teams.