Territory Manager - Technical Services

CH01 CHE Fresenius Medical Care (Schweiz) AG; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Fresenius Medical Care seeks a Territory Manager - Technical Services to perform on-site interventions, installations, training, repairs and maintenance across client sites. You will engage customers to provide technical support and build strong relationships while collaborating with sales and dealer teams to drive growth.

The role requires completing ongoing technical training, achieving service targets, and managing spare parts inventory.

Qualifications

• Experience in field service or territory management is required.
• Strong communication and problem-solving abilities.
• Willingness to travel within territory.

Responsibilities

• Provide on-site technical interventions including installation, training, repair and maintenance.
• Engage with customers to deliver technical support and build relationships.
• Collaborate with sales and dealers to support growth opportunities.
• Complete required technical training and assessments to maintain proficiency.
• Achieve service targets by negotiating service contracts and spare part sales.

Skills

Field service management

Customer relationship

Technical troubleshooting

Sales collaboration

Inventory management

CRM systems

Tools

CRM software

Field Service Management software

Job description

Territory Manager - Technical Services - Job Description

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building
• Aid and support your Area/Zonal Technical Manager in managing the cadence of Preventive Maintenance and timely installations
• Support other Area/Zonal Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager
• Will be available only in large ATM teams. Takes up direct reporting of a cluster of engineers
• Own up a set of customers designated by ATM/ ZTM for building and maintaining relationships.
• Reseller coordination - Inventory & Spares distribution TAT management

Diversity & Inclusion at Fresenius Medical Care Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services. We are committed to fostering an inclusive and diverse work environment where all employees are treated with respect and fairness, regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic. We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success. Our commitment to equality ensures that every individual has the opportunity to thrive. Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.