Territory Manager - Customer Care

Mahindra And Mahindra Ltd.; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Mahindra And Mahindra Ltd. is hiring a Territory Manager for Customer Care to oversee service activities for industrial engines. You will act as the primary contact for strategic customers and ensure timely servicing of equipment while building strong relationships.

The ideal candidate will have 3 to 8+ years of experience in industrial engine service with a degree in Mechanical Engineering. This position offers opportunities for growth in service revenue and customer satisfaction.

Qualifications

• 3–8+ years of experience in industrial engine service, heavy equipment.
• Expertise on diesel BSIV, BSV CRDI engines is preferred.

Responsibilities

• Oversee and coordinate industrial engine service activities.
• Serve as the primary contact for strategic industrial engine customers.
• Develop long-term account plans to grow service revenue.
• Coordinate technical assessments and troubleshooting.
• Resolve customer escalations promptly and professionally.

Skills

Service operations management

Key account management

Technical support

Project management

Reporting and administration

Education

Bachelor’s degree in Mechanical Engineering

Technical diplomas with extensive field experience

Job description

Territory Manager - Customer Care

Location: Bangalore, Bangalore, IN

Service Operations Management

• Oversee and coordinate Industrial engine service activities for South industrial engine OEMs
• Ensure timely and efficient servicing of Industrial engines/ equipment.
• Develop and implement maintenance schedules, policies and service protocols.

Key Account Management

• Serve as the primary contact for strategic industrial engine customers.
• Check quality issues and coordinate for resolution & correction
• Develop long-term account plans to grow service revenue and customer satisfaction.
• Conduct regular account reviews, performance meetings, and customer site visits.
• Build strong multi-level relationships across customer organizations.

Technical & Application Support

• Understand customer applications (e.g., construction, mining, marine, industrial power, agriculture).
• Coordinate technical assessments, troubleshooting, and engine performance reviews.
• Work closely with service engineers, workshop teams, and field service technicians to deliver solutions.

Project & Contract Management

• Oversee execution of service policies
• Track job progress, parts availability, warranty claims, and service performance.
• Resolve customer escalations promptly and professionally.
• Monitor competitor activities, pricing trends, and industry developments.
• Provide feedback to product and service teams on customer needs and field issues.
• Contribute to annual business planning and service product development.

Reporting & Administration

• Submit monthly reports on performance, opportunities, and risks.
• Ensure compliance with company policies, safety standards, and quality procedures.

Experience

3–8+ years of experience in industrial engine service, heavy equipment (with expertise on diesel BSIV, BSV CRDI engines)

Industry Preferred

Qualifications

• Bachelor’s degree in Mechanical Engineering,
• Technical diplomas with extensive field experience may be considered.

General Requirements

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